San Francisco, California
London, United Kingdom
Aspira Training have teamed up with top training specialist Bespoke Performance Management.
We are holding an evening workshop for anybody looking to enhance their telephone skills and become more effective at work.
You will learn:
- how to distance yourself emotionally from your caller’s anger
- Use conversation control to steer the telephone call to a resolution
- Identify effective questioning techniques to help the caller back to rationality
You will leave with the an understanding of the key control techniques and the confidence to communicate effectively in any given situation.
Spaces are limited so book your place early to avoid diassapointment!
When & Where
Aspira Training is part of the Aspira Executive PA search consultancy based in London.
Aspira Training is dedicated to providing training for personal assistants and support staff within the financial and investment sector. Our aim is to equip our delegates with the necessary knowledge and skills to become indespensible business assets within their organisation.
We provide a range of courses tailored to each deleagte's needs to ensure that they leave with the ability to excel in their current role and deliver exceptional results. We work with industry experienced trainers, who deliver comprehensive and up-to-date courses relevant to current market trends.