FREE Conflict Resolution Training by Heart of London and Safer WestEnd
Date and time
Location
Online event
Heart of London and Safer WestEnd are proud to present a bespoke training session on conflict resolution for customer facing businesses.
About this event
Conflict Resolution Training for Customer-Facing Businesses
Research by the retail trade body, the British Retail Consortium, found there were on average 455 incidents of violence and aggression towards shop workers a day in 2019, up 7% on the previous year. Unfortunately, a rising tide of aggression and heightened emotions fuelled by Covid-19 restrictions has only pushed this figure higher in 2021.
To address this issue and equip staff with the necessary tools to respond to conflict, we invite businesses within the retail and hospitality sectors, as well as other customer-facing businesses, to attend this free, online training session delivered by our partner, Safer Business Network.
During the training session we will cover:
• What conflict is and how to manage it
• Summarise key safety procedures in relation to Covid-19
• Explore the power of good customer service to de-escalate conflict.
This event is free for Heart of London Business Alliance and Safer Business Network members to attend.
