Free de-escalation skills & challenging behaviour training

Description: 

Arranged via The Training Exchange, this practical and interactive one-day course is designed to develop confidence, understanding and skills for de-escalating situations and managing challenging behaviour in work-related settings. 

This training offers space for reflection as well as hands-on tools to prevent and manage conflict, aggression and escalation, supporting safer, more effective working relationships. 

What you’ll gain: 

By the end of the course, participants will have had opportunities to: 

• Increase their understanding of challenging and aggressive behaviour, its causes and context 

• Explore what happens in conflict and when situations escalate 

• Reflect upon their personal responses to conflict and escalation 

• Develop skills and strategies to prevent and de-escalate conflict, challenging and aggressive behaviour. 

Who should attend: 

Ideal for people in client-facing roles who encounter difficult or high-pressure interpersonal situations in the course of their work. 

Trainer: 

Susan Lawrence is an experienced and creative trainer, group facilitator and Dramatherapist, with a background in Social Work and Community Work.

Refreshments will be provided.

Please feel free to share this opportunity with colleagues who may find it helpful.

Key details

Date: Thursday 5th February 2026
Time: 9:15 am – 4:30 pm
Location: Stapleton Room, Easton Community Centre
Trainer: Susan Lawrence
Parking: Limited free on-street parking is available nearby