Please can I get more information?

Of course! Please email cortex.sales@reply.com

Thursday, October 9

From Contact Centre to Experience Centre

By Cortex Reply

Turn every customer interaction into loyalty and growth. Join us for insights and real-world cases.

Date and time

Location

Reply Ltd

160 Victoria Street #2nd Floor London SW1E 5LB United Kingdom

Agenda

8:30 AM - 9:00 AM

Welcome and Networking Breakfast

9:00 AM - 9:10 AM

Host Welcome

9:10 AM - 9:25 AM

Opening Talk: Contact Centre Trends and Investment Priorities

Insights on hyper-personalisation, customer engagement, and where leaders should focus investment over the next 12–24 months.

9:25 AM - 9:40 AM

Case Study: Modernising the Contact Centre

9:40 AM - 10:10 AM

Expert Panel Discussion

Balancing digital, human, and operational needs in customer engagement.

10:10 AM - 10:30 AM

Audience Q&A

Open discussion on scaling with AI, measuring CX success, and managing hybrid teams.

10:25 AM - 10:30 AM

Wrap-Up: Key Takeaways and What Next

10:30 AM - 11:00 AM

Networking and Close

Good to know

Highlights

2 hours, 30 minutes
In person

About this event

Science & Tech • High Tech

Are you ready to move your contact centre beyond expenditure reduction and become a value-driving hub for customer engagement?

Join Cortex Reply and Retail Reply for an exclusive Breakfast Briefing on Thursday, 09 October, where we’ll explore how leading organisations are transforming their contact centres with AI, hyper-personalisation, and cloud technologies.

Over coffee and breakfast rolls, you’ll:

Discover real-world case studies of how hyper-personalisation transformed both customer and agent experiences.
See exactly where leading companies are placing their bets for the next 12–24 months.
Walk away with proven strategies to balance digital, people, and operational priorities.
Hear from industry experts on how to empower teams and scale impact with AI.

Seats for our breakfast briefings fill up quickly, so we encourage early registration.

Organized by

Cortex Reply

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