From team member to team leader

Organisations constantly give people their first line management role because the individual has been identified as being good at their day job, not necessarily being good with people.

People skills are a very different skillset from dealing with processes and tasks. Managing people can be the best job in the world, or the worst. No-one tells you what it’s like until you find out for yourself. ‘You’ll be fine’ is all you may get.

This programme is your opportunity to find out in advance what you might be letting yourself in for and whether it’s right for you – whether at this stage in your career, a bit later, or perhaps never. This can save you and your organisation time, effort and heartache.

You’ll find out what’s needed to transition from team member to team leader. You’ll learn what are the characteristics of good managers and see how you think you’ll measure up. You’ll discover what to look out for in the early days – what are the most common pitfalls awaiting the new manager and how can you avoid them?

It’s a very practical programme which will boost your confidence in managing people and help make the learning curve a little less steep as you transition from team member to team leader. It will help you develop the skills you will need for the rest of your career – it might well be the most useful programme you ever attend!

Learn all this and more over the course of a day with expert trainer Scott Rumsey.

Refreshments will be provided throughout the day. The workshop will run from 9:30am-16:30pm at 30 Euston Square, London.

What's in it for you?

Have a benchmark for what great managers do and don’t do – see how you measure up
Discover the pitfalls to look out for and develop strategies to deal with them
Identify your development areas to lead others effectively
Understand the importance of body language when communicating with your team – learn what to do, what not to do
Know how to deal with challenging employee behaviours
Find out what are the most common management dilemmas and how to deal with them
Boost your confidence for stepping up to management – or consider why it might not be for you
Start a plan for how to approach your first month in management

1 What are you letting yourself in for?

What makes someone a great manager?
The importance of preparation for management
Why would you want to manage others?
What makes a good boss?... and a bad one?

2 Key management skills

Knowing what it takes to be a manager – and how to get there
Adapting for different teams and individuals
Not taking a ‘one size fits all’ approach
Profile of an ‘ideal’ manager
Assessing yourself against the benchmark – where are you now?… where do you need to be?
Readiness to manage

3 Others' reactions to you getting the job

How will other people, especially fellow team members, react to you getting the job?
Positive reactions – what to expect
Negative reactions – what to expect
What can you do to emphasise the positive, reduce the negative?

4 The first month

Making an impact in the early stages
Scoping effectively and building the right plans
A simple technique to brainstorm what you need to cover/do/achieve in that first month

5 People skills

Skills needed to be an effective manager
Developing the ability to inspire, motivate or support others
A simple questionnaire to reflect on the skills needed to engage and develop

6 Body language

The crucial importance of body language
How do you come across?
Avoiding ‘emotional leakage’
Moving with purpose
Giving an impression of confidence

7 The transition from team member to team leader

Stepping up
Pitfalls
Opportunities
The ‘us and them’ dilemma
How to overcome challenges in transition

8 Meeting your team

How to outline your role and vision for your team
Using initial meetings to clarify roles and relationships as well as expectations
Understanding what your people want and need
Creating a relationship of open dialogue
Prepare for an initial meeting with the team

9 Management dilemmas

Handling challenging behaviour
Scenarios
Common issues faced by team leaders and managers – and how to deal with them

10 Actions and next steps

Review
Personal action planning
Next steps

Format

A one-day workshop. The group size is limited to 12 participants.

Expert trainer

This workshop is delivered by Scott Rumsey.

A popular and enthusiastic trainer, facilitator and coach, Scott revels in the opportunity to help people learn and flourish. He shows great empathy for his participants and creates a positive learning environment.

Scott works with people managers and team members facilitating interactive and engaging programmes.

The following titles are in regular demand:

Honest / crucial conversations
Management / Leadership skills
Influencing and persuading/negotiating
Giving and receiving feedback
Emotional intelligence
Assertiveness
Change management
Dealing with change
Stress and resilience
Performance management
Creativity and innovation
Presentation skills
Coaching skills
Time & priority management
Behavioural & communication styles
Communication styles
DISC or Facet5 profiles and feedback
Presentation skills
From team member to team leader
Managing across generations
Team development
Cross cultural competence
Data brilliance
Compelling business case

In recent years, some of the most enjoyable and valuable programmes have involved the use of actors, particularly in having more difficult conversations. This often involves actors providing extremely realistic responses in such situations for participants to test their skills. Alternatively, participants can observe a scenario, before ‘directing’ the actors to make improvements.

Virtual learning has naturally become more popular since the pandemic. Scott now delivers workshops ranging from 45-minute short, focused sessions to full and half-day online workshops bringing together colleagues from different locations around the country and internationally.

Despite this trend, Scott has also seen a return to in-person learning, where colleagues can spend time away from their day job to collaborate and learn together in the same space. Often facilitating creative ideas, participants have enjoyed working face-to-face again whilst sharing and learning from each other’s experiences.

Scott works extensively across the full range of sectors, including pharmaceutical, insurance, education, manufacturing, entertainment, local authority, not-for-profit and hospitality.

PRICE

£219 + VAT = £262.8

DRESS CODE

Smart casual

BOOK NOW!

All our events are very popular and places on this course are limited to 12.
Please book (and pay) online using Eventbrite by clicking the 'Tickets' button at the top of this page.
Please read ‘the small print’: We reserve the right to refuse admission if payment has not been received. A full refund will be made for cancellations received in writing at least 20 working days prior to the event date; there is no refund for cancellations made within 20 working days of the start of the event. We reserve the right to change the programme, the dates, the trainer or the venue: participants will be notified as soon as practicable in such circumstances. In the event that the event is cancelled, a full refund will be given. We disclaim any further liability.
If you have a promotional code, please click on ‘Enter Promotional Code’ after clicking on 'Tickets'. (We regret that we cannot give discounts retrospectively).

From team member to team leader (11 September 2025)