Do you work in hospitality and want to become great at what you do? Do you want to open a restaurant and need to know the necessary aspects of front of house operations? Or do you want to start a career in restaurants and catering? This course is for you and is all about exceptional customer service in restaurants.
The course is aimed at:
New waiters/resses who will acquire all the knowledge they need to start taking orders and serving customers. No more shadowing an experienced waiter for weeks!
The experienced waiter/resses who will become better at giving world class service... no more "I don't know what's in this dish” replies to your customers!
Your junior supervisors will know all the functions of your restaurant ... no more calling you to ask how to deal with a customer complaint!
And anyone who likes to learn more about the Front of House of restaurants before opening their own restaurant or getting a job in hospitality.
The course covers:
Delighting your customers and dealing with complaints.
How brilliant waiters/resses act? The complete steps of service. Prioritising the tasks.
Coffee knowledge: why a Kenya in the morning and a French Roast after dinner? We will try many coffees.
Laying and serving tables. Why is that fork on the right... or the left? Do you know how to carry a tray?
Bar work essentials: setting it up, basic ingredients. Angostura anyone?
Basic spirits knowledge.
Basic beer knowledge: ale? lager? stout?
Basic wine knowledge: can you tell the difference between a merlot and a cab sauv? And then, who is trying the wine on the table you're serving?
Stock take, interim counts, stock holding, ordering and deliveries procedures, returns: if your team members know these, then you can concentrate on doing your job better!
Wastage: how it affects you? How can we minimize it?
Health & Safety issues: what usually goes wrong in restaurants?
Food Safety issues: FIFO, shelf life, getting day dotting right and much more.
Professional behaviour and presenting yourself.
How to find out and learn more about your company missions/visions/expectations/brand standards?
Basics of Licensing Law: can that 17 year old customer order a glass of wine?
Refreshments and lunch will be served. The venue is right across East Finchley Underground Station on the Northern Line.. Please arrive at 9.30am for 10am start on both days.
When & Where
Vasken Jermakian is an expert in the operational management of new restaurants and coffee bars. He has a restaurants consultancy specialising in providing support and training to restaurant and coffee bar start-ups. He also advises restaurant tech startups.