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Fundamentals of Customer Service Excellence - Hull

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Village Hotel

Henry Boot Way

Hull

HU4 7DY

United Kingdom

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Workshop Objective

Identifying what Great Customer Service Is and The Skills Needed to Deliver a Great Experience is an essential business priority for SMEs where everybody meets the customer.

This Fundamentals of Customer Service Excellence workshop is a must for those new to customer service, those already in a service role and those who work in a support function but need to understand the principles of service excellence.

In bite size chunks the workshop will cover:

Module One: Understanding the Fundamentals of Customer Service

Module Two: The 10 Principles Behind Great Customer Experience

Module Three: How to Deliver Exceptional Customer Service

Delivered by Comminque [ed], Fundamentals of Customer Service Excellence is designed to equip you with the professional skills you need to #GrowMySME.

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Your Event Eligibility:

Business Growth Scheme workshops are FREE to attend for SMEs who are both eligible & registered with the #GrowMySME Programme. 98% of businesses in the Humber region are SMEs, and so it is highly likely that your business will be eligible to access the programme and attend our workshops.

- For businesses that have previously registered with the #GrowMySME Programme, our team will confirm your event booking within 2 working days, and we look forward to seeing you at the event.

- For businesses that are yet to register with the #GrowMySME Programme, you will be contacted by phone by one of your local #GrowMySME Business Advisors to check your eligibility and to register you to the programme over the phone, or indeed to arrange a 1-2-1 business needs diagnostic session with you at your convenience. A member of our programme team will then confirm your event booking within 5 working days of this initial phone conversation with an advisor.

N.B - Please note that your business only needs to be eligibility checked and registered once to access all parts of the #GrowMySME Programme up to September 2021.


Please note that we can only accommodate one delegate per SME at any one workshop or masterclass.

An eligible SME is one that, at a minimum, must:

• Be trading in the Humber area – Hull, East Riding of Yorkshire, North East Lincolnshire, North Lincolnshire
• Have less than 250 full time (or equivalent) employees
• Have a turnover of less than €50m or a balance sheet of less than €43m

Should you have any questions then please contact the #GrowMySME Programme team on 01482 485274.


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Date and Time

Location

Village Hotel

Henry Boot Way

Hull

HU4 7DY

United Kingdom

View Map

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