Conversations about end of life and dying can be particularly challenging for health and social care workers and pivotal for patients.

This session will:

• Explore the communication skills and tools that may be helpful when having these important conversations.

• Discuss the impact of having these conversations on staff.

• Allow delegates to collectively explore / re-address issues or situations that have proved difficult

Delegates will:

• Improve and enhance their existing skills

• Gain confidence and tools to better equip them in their role to have compassionate conversations patients and their families/ carers’ and each other.

This session will be delivered using our ECHO (Extension of Community Healthcare Outcomes) technology. ECHO is a recognised and secure teleconferencing method of delivery using ECHO Zoom software and will require delegates to simply click onto a link that will be sent to them via E mail to attend the session. The only requirement that delegates will need is a device that has a camera and microphone such as a computer, laptop, iPad or iPhone