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Future of the Contact Centre Conference

Engage Business Media

Thursday, 23 February 2017 from 08:00 to 16:30 (GMT)

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Standard - End User (1 Ticket) Ended £595.00 £0.00 £119.00
Bronze - End User (2 Tickets) Ended £995.00 £0.00 £199.00
Silver - End User (5 Tickets) Ended £1,995.00 £0.00 £399.00
Gold - End User (10 Tickets) Ended £2,995.00 £0.00 £599.00
Supplier - 1 Ticket Ended £1,495.00 £0.00 £299.00

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Event Details


Contact centres are at a tipping point. Rapid advances in customer and employee facing technology have created a digital world in which contact centres have to adapt and change if they are to successfully deliver a consistent and joined-up customer experience across the customer journey.
Contact centres are ideally placed to become the beating heart of an organisation’s customer engagement strategy. It is the contact centre that can deliver the customer insight that is needed in a business environment where our customers are in control of the channels they choose to interact with organisations and where the customer journey is ever more complex.

Delivering great employee and customer experiences is recognised at board level globally as one of the key business differentiators driving competitive advantage and the view of the contact centre as being a cost centre is now outdated. Yes the contact centre is indeed at a tipping point and now is the time for organisations to capitalise on their unique position.

Do you have questions about Future of the Contact Centre Conference? Contact Engage Business Media

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When & Where

Victoria Park Plaza
239 Vauxhall Bridge Road
SW1V 1EQ London
United Kingdom

Thursday, 23 February 2017 from 08:00 to 16:30 (GMT)

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Engage Business Media

Engage Business Media is designed to help our global community of 70,000 plus leaders in the customer and employee space to devise and implement winning employee and customer engagement strategies.


Katie Donaldson
Marketing Executive
01932 506 302

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Future of the Contact Centre Conference
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