A route map from recruitment to reviews that will help you analyse your own business, give you inspiration and practical ideas to implement now that will help secure your future.

• 9.30am Keynote address by Malcolm Bell of Visit Cornwall
• 10-12.30am Masterclass by Nadia Pendleton of Guest Centricity
• 12.30-1.30pm Networking lunch hosted by Headland Hotel

Make your business attractive to the best applicants
Define your service; products and values and embed them deeply within your organisation
Engage your staff in great communication, innovation, performance and focus
Wow your customers with authentic experiences and inspired hospitality
Communicate fluently with past, present and future customers
Build a more profitable relationship with customers, better service and a more valuable year round business

• Ticket holders will receive a free e-copy of Guest Centricity’s Guide to Effective Competitor Analysis.