Question 1

Who delivers the training courses and consultancy services?

Accepted Answer

All training courses and consultancy services are delivered by the Principal consultant and trainer Michael Spooner and his team who work with Micro businesses, small firms and Sole Traders, regardless of business size, type or sector.

Question 2

How is the training delivered?

Accepted Answer

In-person training sessions follow a workshop format, using theory to meet delegate learning goals. Activities include discussions, group tasks, case studies, role plays, and real-world business examples

Question 3

What is included in the course fee?

Accepted Answer

Consultant-led training employs Experiential Learning Theory and one-to-one business development. Over 9 months, delegates create Innovation Plans through face-to-face and online learning, fostering concrete, actionable ideas in Reflective Learning Groups.

Question 4

What is the average group size on a course?

Accepted Answer

A minimum of 10 delegates and a maximum of 20 delegates.

Question 5

What are your payment terms?

Accepted Answer

Payment must be cleared 15 days before the commencement of the event, training course, or business coaching and advice session.

Question 6

How can I make the service fee payment?

Accepted Answer

Delegates can pay for this ticket in full by BACS transfer or in monthly instalments with an advance fee of £325 payable and £100 each month for 12 months. This option requires the delegate to pay the fee directly to M A Spooner Ltd who will issue an invoice/receipt for any payments received.

Question 7

Where will this event be taking place?

Accepted Answer

Clarence Centre for Enterprise and Innovation LSBU, 6 St. Georges Circus, London, SE1 6FE

Question 8

How do I get to the event

Accepted Answer

Nearest tube station: Elephant & Castle Located near St Georges Circus buses: 148, 453, 344, 68,176

Question 9

Is there an accessibility entrance?

Accepted Answer

The building is wheel chair accessible.

Question 10

Can I get a refund if I change my mind about attending?

Accepted Answer

No refunds are available, but we will place you on the next course or similar course available.

Question 11

If the event is cancelled, how do I obtain a refund?

Accepted Answer

If M A Spooner Ltd cancels an event, you can request a full refund, or we can defer your place to the next available course.

Question 12

I have special accessibility needs/dietary requirements; can you accommodate me?

Accepted Answer

Where we provide lunch or refreshments, we will always accommodate different dietary requirements such as vegetarian or vegan options, after consulting delegates.

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