£53.69 – £117.41

GDC Specified CPD Study Day

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Holiday Inn

Peartree Roundabout



United Kingdom

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Friday 30th June 2017

08:00 - 18:30

Oxford BDA invite you and your team to attend a study day covering all the CPD topics specified by the GDC in a one year period..

Speakers include Dr Tim Hodgson, Alison Chapman, Rob Fisher,Nicky Benlow and Dr Victoria Holden.

Programme Details:- please note the order of speakers may change

Registration/Networking 08:00-08:30

Medical Emergencies 08:30-10:30

Rob Fisher

Break 10:30-10:45

Oral Cancer and Early Detection 10:45-11:45

Dr Tim Hodgson
Consultant in Oral Medicine/Honorary Senior Lecturer and Divisional Clinical Director, Eastman Dental Hospital, UCLH

Radiography and Radiation Protection 11:45-12:45

Dr Ian Hamilton

Lunch 12:45-13:45

Legal and Ethical Issues 13:45-14:45

Dr Victoria Holden

Complaints 14:45-15:45

Kevin Lewis

Break 15:45-16:00

Decontamination and Disinfection 16:00-17:00

Stef McNally

Safeguarding - Level 3 17:00-18::30

Alison Chapman

Generous Sponsors

Marie Brown Henry Schein Marie.Brown@Henryschein.co.uk

Jane Lelean The Institute of Dental Business Jane@IODB.co.uk

Stephen Barns NSK sbarnes@nsk-uk.com

Gareth Grimes Astek Innovations gareth.grimes@astekinnovations.co.uk

Sue Robins Colteene Sue.Robins@coltene.com

Richard Dunne Optident richard.dunne@optident.co.uk>

Stuart Arnold Charles Derby Stuart.Arnold@charlesderby.com

Oxford Local Dental Committee http://oxfordshireldc.org.uk/site/

Charity Partner

Dentaid www.dentaid.org

Kevin Lewis BDS LDS RCS FDS RCS FFGDP(UK) : Complaints - the consequences, prevention and management

Nobody likes to receive complaints but our ability to respond to them constructively, and to learn any lessons that they provide for us, goes to the very heart of professionalism. It also resonates strongly with the stated new direction being taken by the GDC.

Most negligence claims and disciplinary investigations start their life as a simple complaint. Whilst these can be hurtful and demoralising we should not lose sight of the opportunities that complaints can also represent:

  • Problems can be sorted out in relative privacy before other parties become involved: e.g. lawyers, or the GDC, or other external agencies (including the media), and while you are still in control of events

  • We can learn valuable lessons, identify problem areas and thereby improve the quality of care and service delivered by the whole dental team.

  • A stronger relationship can subsequently be rebuilt with the patient

This presentation will take a fresh look at complaints and their management, examining why complaints arise, and suggesting proven ways to stop them from escalating. Along the way several practical tips will be offered to strengthen our defences against potential complaints.

Kevin Lewis qualified from The London Hospital in 1971. He spent 20 years in full time general dental practice and 10 further years practising part time. He was the Dental Director of Dental Protection for 18 years up to June 2016 and also an Executive member of the Council (Board of Directors) and senior management team of the Medical Protection Society.

Kevin has been writing a regular column in the dental press since 1981 – originally as the Associate Editor of Dental Practice and since 2006 as the Consultant Editor of Dentistry magazine. During a long and varied career he has lectured at conferences in over 30 countries and still writes and lectures regularly all over the world. Kevin has the unique triple distinction of having been awarded honorary membership of the British, Irish and New Zealand Dental Associations.

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Holiday Inn

Peartree Roundabout



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