This is not journey mapping, this is a deep dive into the entire customer experience - from awareness through to advocacy and every step inbetween.
Customer Experience Mapping gives you a holistic understanding of how your brand is represented across every consumer touchpoint. It allows you to pinpoint where a service is not up to scratch, or a critical stage in the experience is underserved. It helps you reflect on your business operations and differentiate your offering from competetitors.
This simple exercise can take a few hours with the right people in the room. Our workshop will take you through the steps to prepare and run a workshop with colleagues and how to interpret the informaiton in front of you.
✅ Transform your retention challenges into growth
✅ Optimise user journeys for lasting customer loyalty
✅ Gain market share by differentiating your holistic offering
✅ Reduce your cost to serve
