San Francisco, California
London, United Kingdom
This workshop is aimed at Managers, Senior Managers, Leaders and Human Resource Managers from any type of organisation where improving performance matters.
Feedback is the prime fuel for developing more effective behaviour, processes and systems. However too often we fail to give feedback for fear of causing conflict or offence. When we do give feedback it can feel like we are doing more more harm than good. You will learn simple straightforward techniques for giving feedback that will to lead to positive change and improved relationships. For excellent managers feedback is the most frequently used management tool. Learning to use it well is essential if you want to excel as a manager.
- Significantly increase the amount of feedback received by every member of the team – in a way that is constructive and fuels learning and performance improvement
- Encourage others to give you the feedback that you need to recognise what is working and what needs to be improved
- Give feedback in a way that is comfortable and straightforward – and unlikely to cause conflict or tension
- Use feedback as a powerful tool for service improvement
“All of our managers have done NVQs in operational management – but still shied away from managing poor performers. Now they have the tools they need to manage this group effectively”
“That was an inspiring session”
“I would have liked longer”
Fiercely practical management training to make you stand out from the managerial crowd
This workshop is part of a series on How to Be A Better Manager:
15th October - How To Be An Outstanding Manager
17th December - Giving and Getting Great Feedback that drives performance
21st January - Developing potential - Manager as Performance Coach
18th February - Effective Delegation - Getting More Done Well
18th March - Time and Priority Management
Each workshop can stand alone - but taken together they provide a comprehensive system for management that produces great results.
When & Where
Mike Chitty - NHSLA
For over 30 years I have helped people, organisations and communities to make progress. I have worked as a teacher, manager and leader in the public, private and third sector. I am Head of Delveiry at the NHS Leadership Academy in Leeds.