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Glasgow Service Jam 2015


Friday, 27 February 2015 at 17:00 - Sunday, 1 March 2015 at 17:00 (GMT)

Glasgow Service Jam 2015

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Students 2 Tickets Ended Free  
Public: SOLD OUT Sold Out Ended Free  
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Event Details

48 hours to change the world!

Snook, Scotland’s award winning service design agency are hosting the Glasgow leg of the 2015 Global Service Jam.


What is a Service Jam?

One special weekend, during which people interested in service and customer experience will meet in Glasgow and other locations all over the globe.

In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services inspired by a shared theme.  At the end of the weekend, their collection of brand new services will be published to the world.


When and where is it?

The Glasgow Service Jam will run on the weekend from 5pm 27th February to 5pm 1st of March. The location is now confirmed and we'll be jamming at The Whisky Bond (see map on the right for directions).


Why Come?

Its a chance for you to be actively creative, have fun, share ideas and network with some like minded people. We’re not here to make serious business plans and there's no such thing as a stupid idea. Then, when we’re done, we can all go for a well earned drink!


The General Plan.

[Fri. 27th February, 5pm local] The Jam participants come together at worldwide locations prepared by local organisers. The global theme is unveiled and a discussion of the theme can follow. Before the end of the evening, anyone can present the basic idea they would like to focus on, groups form and participants join the group which interests them. Beers and nibbles provided!


[Fri. 27th February, 10pm local] until [Sun. 1st of March, 3pm local] The groups work independently, supported by Snook's Global Service Jam mentors. Research or observations are performed virtually, out on the street of Glasgow. The teams develop their service design and prototype it using whatever methods they choose. Sleep is optional, but recommended.

Local Jams are in contact globally through social media, wormholes, carrier pigeons or whatever else we set up. Share, exchange, inspire. But remember – it is deeply Cheesy and Uncool to communicate the themes to teams to the West of you. For a level playing field, themes are announced at LOCAL time…


[Sun. 1st of March, 3pm local] The teams deliver documentation of a working prototype. This can be a film of human interaction, photos of a mock-up, a dummy website, or anything else that provides a permanent, publishable record of their idea and work. These are uploaded and published for the world under Creative Commons licensing. After publishing, teams can sit back, kick back, enjoy a well-earned beverage and browse through the global results. Or they can get busy supporting teams further to the west…



Snook Website:

Event Website:

Global Service Jam Website:

Twitter:  GSJGLASGOW and use the hashtag #GSJGlasgow

Venue: The Whisky Bond, Glasgow

Do you have questions about Glasgow Service Jam 2015? Contact Eve

When & Where

The Whisky Bond
2 Dawson Road
G4 9SL Glasgow
United Kingdom

Friday, 27 February 2015 at 17:00 - Sunday, 1 March 2015 at 17:00 (GMT)

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