£251.33 – £314.33

GM Chamber Develop your Sales Skills Through Up-Selling and Cross-Selling T...

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Date and Time

Location

Location

Greater Manchester Chamber of Commerce

Chamber Space

Elliot House, 151 Deansgate

Manchester

M3 3WD

United Kingdom

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Member Price: £199 (+VAT + FEE)

Non Member Price: £249 (+VAT + FEE)

Lunch will be provided



Course Description:

Once you’ve got a customer on board it creates a great opportunity for cross-selling and up-selling other products or services you offer. Also, the more products or services a customer buys from you, the more likely they are return to your company.

This interactive sales training gives you the framework and knowledge to qualify, match and maximise the customers’ needs to the services or products your company offers.

You will leave training with the skills to be successful in cross-selling, up-selling, and overcoming resistance without having to adopt a heavy selling technique.


You will learn:

  • Framework for developing a consultative sales approach

  • Dynamic communication skills to better understand body language, tone of voice and build rapport

  • Identifying opportunities for up-selling and cross-selling to increase sales revenues

  • How to sell against the competition – evaluating how your offer compares with key competitors your customers may be considering

  • How to effectively identify and highlight relevant products and services which match the customers’ needs

  • Identifying buying signals and closing the sale efficiently

  • Follow Up and Chase Calls – to learn a systematic approach to following up enquiries and increase conversion


Who is this suitable for?

Anyone who regularly interacts with customers and has the opportunity to sell additional products and services including: Sales representatives, account executives, customer service personnel, who work face-to-face and over the phone.


Materials:

Training workbooks are provided including individual folders, materials for exercises and handouts to take away.

* Please note that all bookings are monitored for member and non-member pricing. If you are not sure if you are a member of Greater Manchester Chamber of Commerce please contact us on 0161 393 4321 and we would be happy to advise.

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Date and Time

Location

Greater Manchester Chamber of Commerce

Chamber Space

Elliot House, 151 Deansgate

Manchester

M3 3WD

United Kingdom

View Map

Refund Policy

No Refunds

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