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GM College

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20 Ropemaker St

London

EC2Y 9AR

United Kingdom

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Join HireHands four session series which takes GMs off the floor and into the 'classroom' to develop skills that can enhance their careers, the working environment and the business.

Each of the four sessions address a key aspect of managing in the world of hospitality, including advice from industry experts, learning from peers, and clear steps to use what they've learnt:


Session 1 - Managing Staff , 27th March 3-5pm

Team is everything. Yet we often spend too much time addressing staff problems after they happen and not enough time proactively investing in staff up front. This session will cover tips and tricks on where invest your time with your team, how to conduct a feedback session and how to measure if you are successful.

Session 2 - Managing Cost, 10th April, 3-5pm

When it comes to costs, ratios matter. Most people know headline ones such as labour cost/sales but there are others that matter as well. This session will review differences in fixed vs variable costs, look at best practice ratios by type of business, and discuss when it is ok to break those ratios - see Session 1 for investing in staff :).

Session 3 - Managing Service, 23rd April, 3-5pm

"Keep calm and remember your training." This mantra applied to The Blitz and a busy service. We often give too much attention to building the perfect steps of service and too little to embedding it with our team. This session will review what is realistic for people to learn and remember and how to build a successful steps of service and then provide practical tips to quickly train up team members to execute.

Session 4 - Managing Customers, 8th May, 3-5pm

Who is your customer? The obvious answer may be the person in front of you at the till. But successful managers know the profile or persona of the person you want with your product in hand. This session will review the development of a customer persona and then build one for your business. Then you can effectively create processes for engaging happy and angry customers that are not off the shelf but rather reflect the desires and motivations of the customer




We recommend attending two of the sessions - you'll need to register for them separately - where you feel that you would be most interested in building skills. Should you want to come to all four your're most welcome!

Please note you'll need to book the sessions separately, only one session can be booked at time on Eventbrite.


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Location

20 Ropemaker St

London

EC2Y 9AR

United Kingdom

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