AGENDA

Arrival and coffee from 9.00am

9.15-9.45am (Plenary) Introductions and welcome

Dr Tracey Vell, Chief Officer, Greater Manchester Primary Care Provider Board

Janet Crofts, Managing Director, Greater Manchester Primary Care Provider Board

9.45 – 12.00pm (A choice of 3 sessions)

1. Integrated neighbourhood working (Presented by Sally Culmer, Healthy Hyde PCN. Dr Jaweeda Idoo, Alvanley Family Practice. Dr Shaun Jackson, Urban Village Medical Practice)

During this session, Sally and Jodie from Healthy Hyde PCN will discuss how they work with their 20% most deprived, including homeless, people struggling with food and fuel insecurity, Asylum seekers, refugees and children who are struggling at school. This includes MDT working within their team and externally.

Dr Jaweeda Idoo’s session will discuss ‘Integration at a hyper local level: GP Practice as a community anchor.’

Dr Shaun Jackson will talk about how Urban Village Medical Practice work with their homeless population.

Facilitator bio:

Joanna Bircher is a GP in Greater Manchester. She is Clinical Director to the RCGP/Greater Manchester GP Excellence Programme, Clinical lead for Quality Improvement at Tameside and Glossop CCG, a Generation Q Fellow of the Health Foundation, a board member of AQUA (Advancing Quality Alliance) and RCGP QI Clinical Champion. She has a Masters degree in Leadership for Quality Improvement from Ashridge Business School and is co-author of the RCGP Guide to Quality Improvement. Her particular interest is in making established QI methodology relevant and accessible for Primary Care and encouraging all who work within healthcare to develop their leadership skills.

Presenter bios:

Sally Culmer, Hyde PCN Business Manager, started her career in primary care in 2007 as a practice manager. After 11 years, Sally moved from the High Peak to take on the role of PCN Business Manager. Sally has always had a real passion for health inequalities and this role gave her the opportunity to focus on this across a population of 72,000 people.

Jodie Winterbottom, Hyde PCN Community Matron, has always had a real passion for frailty and started her career as a District Nurse. Jodie joined the PCN in 2018 working in care homes, providing a voice for those who are no longer able to make their wishes known.

A proud Mancunian, GP Dr Jaweeda Idoo was born and raised in Old Trafford. She has worked with her husband, at the Alvanley Family Practice in Stockport, for over twenty years. She has a passion for people and communities and is the personalised Clinical Champion for Greater Manchester. Jaweeda is also the Strategic Clinical Network diabetes clinical lead for education. She is a member of the Northwest BAME assembly. She is proud to be the clinical sponsor for making Greater Manchester the first creative health city region. She has previously worked as a clinical advisor to community services, commissioning Clinical director for transformation and is an Aqua Fellow in improvement.

2. PCNs - Whistle stop tour of primary care finance (Facilitated by Marina Muirhead, PCC)

PCC is an independent, not-for-profit social enterprise that supports the development of health and care services; providing specialist advice with a focus on primary care, events, flexible expert support, and personal and team development services.

The session will provide an overview of:

• An overview of PCN finance

• PCN DES

• Setting up structure

• National funding streams

• Awareness of systems and portals

• Getting paid for what’s needed and reconciled

• Economies of scale – for example: bulk buying

Facilitator bio:

Marina is a CEO and at scale provider of primary and community care, former CCG Director of Primary Care and NHS England Head of Primary Care. She has extensive experience of health care management at senior operational and strategic levels and has worked on major transformational initiatives across multiple providers, mainly focussed on GP services and primary care.

Having worked with, for and around the NHS since 2005, Marina has a strong record of delivery and experience of programme leadership, quality assurance, CQC regulator readiness, tackling inequalities, leadership development, primary care contracts, performance, finance, people, culture, quality improvement and assurance.

3. Fairer Health for All: Bringing data and community insight to life (Facilitated by Dr Debs Thompson)

The Fairer Health for All framework is a blueprint that sets out a shared approach and consensus of priority action to advance equity, inclusion, and sustainability and deliver health and care services that better meet the needs of the communities we serve. Developed alongside the NHS Greater Manchester’s Integrated Care Partnership strategy and our Five Year Joint Forward Plan, it sets a roadmap for how we will create more opportunities for people to lead healthy lives and to enhance and embed prevention, equality, and sustainability into everything we do as a health and care system. Follow the link to read the full engagement draft Fairer Health for All framework which outlines core principles, priorities, and enablers – including two new tools central to workforce development, leadership and strategic intelligence.

During this workshop we will look at Fairer Health for All in action – sharing the learning from five PCN-VCSE partnership test and learn sites. These stories of change show how PCN are working with wider partners in their neighbourhood to combine intelligence and insight on health and developing new ways of working for CORE20PLUS5 clinical priorities. Click here to access the full evaluation report and policy paper for the test and learn project.

Facilitator bio:

Dr Debs Thompson is a Consultant in Public Health working for NHS Greater Manchester Integrated Care. She is a strong advocate for taking a participatory approach to reducing health inequalities by working ‘upstream’ and building Public Health capacity through leadership and workforce development both in the UK and overseas. She is leading on the development of the GM Build Back Fairer framework to deliver against the Marmot Build Back Fairer and GM Inequality commission recommendations.

Presenter bios:

Emma Ansell-Meehan, Strategic Lead (Population Health) at 10GM. Emma's role seeks to strengthen the role and influence of the voluntary, community and social enterprise sector in the Greater Manchester Population Health system and helps to mobilise programmes of work related to Population Health and the VCSE sector. Prior to her role at 10GM Emma held roles at Action Together, the local VCSE infrastructure organisation for Rochdale, Oldham and Tameside, LBGT Foundation, a charity delivering a range of services for LGBTQ+ communities nationally, and the Labour Party. Emma is passionate about addressing health inequalities and the causes of ill-health, and ensuring that people with lived experience are part of local decision-making.

Dr Yvonne Burke is a salaried GP in Sale Trafford. I have been Health Inequalities lead for Sale Central PCN for the last year and I have a Clinical Advisor role in the ICB. I believe it is essential that Primary Care work with, listen to and respond to our communities to achieve our shared goals of improved health and wellbeing and eliminate health inequalities.

Dr Faye Sheldon is a Specialty Registrar in Public Health currently based in the Population Health Team in NHS Greater Manchester Integrated Care. Faye has a range of experience in the NHS, having previously worked frontline as a clinician, and most recently working at a regional level for NHS England in the Healthcare Public Health Team. During her public health training, Faye has led work reviewing evidence and scoping Inclusion Health needs in the North West. She is now starting work with primary care commissioners to develop Greater Manchester Inclusion Health Quality Standards with the aim of embedding these within commissioning practices, and developing the infrastructure for sharing learning across the GM system.

Peace Temitope Nyamja is the Health and Wellbeing Development Manager for Caribbean and African Health Network (CAHN). She is a dedicated advocate for Public Health and Equality and is deeply passionate about public health, research, and development. Peace is enthusiastic and committed to promoting health awareness and supporting people into health and wellbeing activities, ensuring that the healthy lifestyle of the Caribbeans and Africans within the UK are preserved. She is currently engaged with the duty of planning, and implementing a portfolio of health-related projects, programs, events, and activities with team members at CAHN working collaboratively to eliminate health inequalities in the Caribbean and African communities within the UK. In alignment with the vision of CAHN, she looks forward to making a positive impact within the Caribbean and African community to eradicate health inequalities and bring about good health and wellbeing in the UK.

12.00 -1.00pm - Lunch and networking (Plenary)

1.00 - 2.00pm

Hot topic - Understanding Health and Care Data and Intelligence in Greater Manchester (Facilitated by Paul White and Matt Hennessey)

A data and intelligence journey and an overview of the GM Intelligence Hub

Facilitator bios:

Paul White, Senior Primary Care Analyst, Greater Manchester Primary Care Provider Board.

Paul is the business intelligence lead for primary care providers across Greater Manchester, and also the interim co-lead of the GM ICB primary care workstream. He is responsible for scoping, designing and delivering analytical products to support colleagues in understanding all aspects of primary care.

Matt Hennessey is the Chief Intelligence and Analytics Officer at NHS Greater Manchester Integrated Care.

2.00 – 4.00pm (A choice of 3 sessions)

1. Improving access models in Greater Manchester (Facilitated by Janet Crofts)

Access to general practice is a continuing challenge which has come into focus during and following the COVID pandemic and most recently is a hot topic for recovery outlined in the Primary Care Recovery Plan. All PCNs and practices are working on access plans and considering new ways of working. In this session we want to generate conversation about good practice, what has worked and what hasn’t, supporting open conversations and hopefully generating support networks.

During this session, Sue Collis from NHS England who will share what GM access support opportunities are currently available for PCNs.

Kate Fisher, Digital and Transformation Lead at Middleton Primary Care Network will join us to talk about the new access hub that has recently been set up in Middleton town centre.

Georgina McNulty, Eccles and Irlam Primary Care Network Manager and Chloe Harrison, Operations Lead at Salford Primary Care Together will also join us to talk about the ACT service (Additional Care Today) now being provided in Salford.

Simon Carr is the TABA PCN Manager, he started life in Primary Care following a successful 25yr carer in the Armed Forces. Simon started as a Practice Manager in 2010 at Poplar Street Surgery, in 2019 moved on to being a locality Practice Manager covering 4 surgeries. Simon left Practice Management to become PCN Manager in 2021 and has a passion for health inequalities, Digital Transformation and Centralised Hub working. Simon’s presentation will be on “Centralised Hub Access and working to provide equitable services within his PCN”.

Facilitator bio:

Janet Crofts, Managing Director for Greater Manchester Primary Care Provider Board.

Janet is a health management specialist with extensive experience across the National Health Service, voluntary and independent health sectors. Her experience ranges across operations/provision, commissioning, strategy and policy in the UK health system and also has experience of working in the US, particularly in the area of patient experience. Championing value led leadership, Janet is a coach and mentor and has developed a reputation for success in building strong collaborations across teams, organisations and sectors and delivering complex change programmes. Outside the health sector Janet is an experienced trustee and governor working in the education and voluntary sector.

2. Digital inclusion - How to get the most of your digital tools (Facilitated by Dr Chris Nortcliff)

As Primary Care becomes increasingly digitised, it is vital that we design and deliver services that leverage the benefits that digital tools can bring without leaving people behind and worsening their experience and their ability to access services. This session will explore what digital inclusion means and how we can all have a role in making digital primary care inclusive for our patients.

Facilitator bios:

Dr Chris Nortcliff, Greater Manchester Primary Care Provider Board Digital Lead

Chris is a GP in Manchester and has an interest in digital change in primary care. Chris has been heavily involved with the GM Digital First Primary Care programme over the past two years, amongst other projects with PCB. Chris has a leading role in Digital in the GM Primary Care Blueprint Digital team.

Emma Delaney is the Digital Health Lead at The Bureau and will be co-facilitating this session. Her deep knowledge of digital health tools and her commitment to empowering patients make her a trusted resource for individuals seeking to improve their health and wellbeing through digital means. Emma’s innovative approach and compassionate care make her an invaluable asset in bridging the gap between healthcare and technology, helping patients navigate the digital landscape with confidence.

3. Finding self-compassion in the working day – Building on the good habits of you and your teams (Facilitated by Dominic Anderson and the GM Resilience Hub)

What is possible when kindness and compassion become an operating principle? The challenges faced over the last few years have also presented opportunities to acknowledge the existing strengths, compassion and the development of new approaches within our working roles. Taking forward this learning will enhance the wellbeing of our greatest asset – our workforce.

This session will include:

• Exploring the building blocks of positive team relationships

• The relationship between good practice and compassionate approaches to ourselves and our teams

• Identifying and sharing the good habits that already exist in your workforce

• A quality improvement approach to supporting workforce health and wellbeing

• Identification of future needs and avenues of support

Facilitator bios:

The GM Resilience Hub provides emotional support to all health and care workers, and their families, living or working in Greater Manchester.

Dominic is the Health and Wellbeing Programme Manager for the Greater Manchester Primary Care Provider Board. He has over twenty-five years’ experience working across primary and secondary care, voluntary and housing sectors, developing and managing health and wellbeing programmes, and as a Quality Manager. He is a trained Wellbeing Coach accredited by the Personalised Care Institute.

4.00-4.15pm - Closing remarks (Plenary)

GM PCN Development Programme - Day Two