Good Customer Service to the Disabled

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Location

Committee Room 1

The Shire Hall

St Peters Square

Hereford

HR1 2HX

United Kingdom

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EXCLUSIVE FOR BID MEMBERS

What's the Purple Pound Worth?

A recent survey by Leonard Cheshire Disability found that 40% of disabled people identified difficulties whilst accessing shops and services and so shop online rather than visit our towns and cities, including Hereford.

This session will allow delegates to learn more about giving good customer service to people with disabilities with hands-on training on a range of sensitive issues; teach through real life case studies; talk about safeguarding and explain what you need to do to be compliant with equality law.

Delegates on this course will come away from the session with a good overview of their responsibilities, both legally and ethically, and feel more confident about serving disabled people.

About the Trainer:

Gemma Lewis is SIL’s HR Manager. As well as being a Member of CIPD, she has a PTLLS Award in Education and Teaching and is a registered Level 3 Equality & Diversity Trainer.

Lisa Bradley is the Deputy Manager for SIL’s Independent Living at Home Service and a Dementia Champion. She has a PTLLS Award in Education and Teaching and is a registered Level 3 trainer for the Mental Capacity Act and DoLS; and is a Train the Trainer for Adult Safeguarding
Sheila is one of SIL’s service users. She is always looking for the opportunity to work with people and help them understand what it is like to have a disability. As well as being a wheelchair user, she is also partially sighted

Date and Time

Location

Committee Room 1

The Shire Hall

St Peters Square

Hereford

HR1 2HX

United Kingdom

View Map

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