Goodbye engagement...Hello experience

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Location

Leander Club

Henley-on-Thames

RG9 2LP

United Kingdom

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Refunds up to 30 days before event

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***Due to factors beyond RiddleBox or Leander's control, this event has been rescheduled to 19th September 2019 (originally 23rd May 2019)***

A unique event with insights from world-leading academia, sport and business to help Thames Valley organisations optimize the experience they deliver to their employees and customers through the 'mechanics' (strategy, technology, product and processes) and the 'humanics' (people and relationships).

We live in the experience economy. As technology turned the agricultural economy into the industrial economy 200 years ago, new technologies in the last 50 years have given rise to an age of relentless consumerism where brands that win do so because they provide a better employee and customer experience than their competitors.

But what does 'experience' actually mean? How is it comprised of the 'mechanics' and 'humanics'? Why is 'experience' more important than 'engagement'? How can an organisation measure and optimize employee and customer experience in a way that correlates to financial performance?

By bringing together insights from the Henley Business School, Olympic medal winning rowing and leading corporations, we'll answer these questions and more in a unique opportunity for Thames Valley businesses to get together and discuss the issues that matter to achieving high performance.

This event is relevant for any organisation seeking to secure their future prosperity.

Key benefits of attending:

- exclusive research reveals, data insights and sector benchmarking around employee and customer experience

- interact with and learn from leading figures from academia, sport and business

- clear takeways to help improve performance in your organisation

- networking with decision makers from businesses across the Thames Valley

- tour of the prestigous Leander Club - the most successful Olympic sports club in the world

- Buffet lunch and refreshments all included

Agenda:

9am: Arrivial coffee

9.15am: Welcome and plan

9.20am: The humanics: employee and customer experience benchmarking and insights

10.00am: The mechanics: technology and transformation

10.45am: Coffee break

11.00am: Expert panel Q&A: the high performance experience in business and sport

11.50am: Customer experience trends from the Henley Business School

12.30pm: Summary and key takeaways

12.45pm: Networking and optional tour of Leander

13.00pm: Buffet lunch

14.00pm: Departure


Additional information:

Email graham@riddlebox.co.uk for more details.

Parking at Leander Club is free for event attendees.

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Date and Time

Location

Leander Club

Henley-on-Thames

RG9 2LP

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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