Actions and Detail Panel
Great Telephone and Reception Skills
Wed 16 August 2017, 10:30 – 12:30 BST
The staff member who answers your phone, or greets visitors at your reception, can set an impression that can
be all but indelible, no matter the quality of the subsequent service.This short course will consider what makes
for first –rate first contact. We look firstly at the things that annoy us when we deal with other companies.
And we also look at . Knowing what your organisation actually does, and the various staff roles . friendly greetings, keywords, the tone and warmth of your voice . explaining situations and precisely what you intend to do about it.
This is a two-hour Bitesize course.You may also wish to consider attending Tools and Tips for Beating Procrastination, which runs in the afternoon, at the same venue.
Do I have to book using Eventbrite?
No. You can simply contact us at firstname.lastname@example.org with your name, organisation, billing address and a note of any access issues. We will issue an invoice in advance of your attendance.
What refreshments are served at the training?
A free round of tea, coffee and biscuits is served on arrival.
Is there disabled access?
The venue is fully accessible. There is a flight of stairs at the front of the building, however, so wheelchair access is at the rear. A Civicos staff member can be on hand to assist, as the entry point is not obvious. Please let us know in advance of any access requirements.
What can/can't I bring to the event?
No need to bring equipment or laptop unless we specifically ask in the training descriptor. Pen and paper may be handy for notes.
Is my registration/ticket transferrable?
If you want to transfer to another training course, please contact us with five or more days’ notice at email@example.com
Do I have to bring my printed ticket to the event?
What is the refund policy?
Civicos Training requires five working days' notice of cancellation. We will always attempt to place you on a later version of the same course, or transfer your booking to another course at no extra cost. However, if you cancel with less than the required notice, we do resrve the right to charge for the full cost of the course