*IMPORTANT MESSAGE* - Please note, no tickets are on sale for Puppy Helper Experience sessions until further notice due to the COVID-19 pandemic. If you have already purchased tickets for this year, we will be in touch with you to discuss refunds or postponing. Please do not attempt to purchase any tickets for this year from the Eventbrite website for this event. For further information, please contact NBCvisitors@guidedogs.org.uk

Guide Dogs has a Puppy Helper Experience at the National Breeding Centre near Leamington Spa. The half day experience allows visitors to get hands-on, with activities including:

Meeting and helping us to socialise some of our puppies
Touring our puppy facilities and learning about their journey
Feeding a litter of puppies (when possible)
Meeting a guide dog owner (subject to availability)
Taking a behind the scenes tour of the centre
Sensory Tunnel experience
Photo opportunities
Refreshments
Certificate and gift at the end of the session
Dedicated tour guides to accompany you throughout your visit
Group size is limited to a maximum of 6 people
The sessions last 3 hours
All participants must be aged 5 years or older
Anyone between the ages of 5 and 10 years must be accompanied by a responsible person, who must also have bought a ticket

FAQs

Are there ID or minimum age requirements to enter the event?

Minimum age is 5 years. Anyone between the ages of 5 and 10 years must be accompanied by a responsible person, who must also have bought a ticket. No upper age limit.

What are my transport/parking options for getting to and from the event?

Free parking at the Centre.

For rail users a taxi will be required to get from the station (approx 15 minutes away).

What can I bring into the event?

Please bring sensible footwear. We will provide overclothing for use when meeting puppies. It is advisable to tie back hair while meeting puppies. Some elements of this Experience take place outside.

Is this Experience accessible?

Yes, it is fully wheelchair accessible. There is one small component which may not be suitable for wheelchairs, but this would not affect enjoyment of the Experience.

How can I contact the organiser with any questions?

Please email nbcvisitors@guidedogs.org.uk. Please note that tickets cannot be booked by email, they must be purchased through Eventbrite.

What's the refund policy?

To request a refund go to Tickets in your Eventbrite account no less than 30 days prior to the event for a refund. Within 30 days of the event refunds will only be given in the event of an emergency.

Do I have to bring my printed ticket to the event?

Proof of purchase will be required.

Is it ok if the name on my ticket or registration doesn't match the person who attends?

Yes, tickets can be bought as presents for other people. Proof of purchase will be required. However, we will require the names and contact details of people attending prior to their arrival. We will contact you for this information.

Guide Dogs Puppy Helper Experience