Handling Challenging Conversations (Aspirant and Primary Care)

Event Information

Share this event

Date and Time

Location

Location

Macdonald Tickled Trout Hotel

Preston New Road

Samlesbury

Preston

PR5 0UJ

United Kingdom

View Map

Event description

Description

With the current changes in the health and social care landscape it is now more important than ever to build effective working relationships with all different styles of individuals and address things that might prevent that. At the heart of these relationships are conversations; some of which can feel challenging and uncomfortable. In these situations we may at times need to adopt styles or approaches which might not come naturally to us.

This module involves applying sound psychological theory and practices to make a real difference in personal performance in challenging communications. During the day you will explore how clarifying feelings of threat enables us to see things more clearly and solve problems more effectively. You will apply evidence-based models for understanding different approaches to challenge and responding to these most effectively. You will also gain insight and techniques around handling thinking errors and distortions which may hamper our success in building resilience and in dealing with challenging communications. There will be opportunities for you to work interactively with actors, in pairs and in groups - trying out different styles and learning from one-another. You will also be encouraged to reflect on case studies and role plays. You will receive 1-1 support from a trusted partner in applying a robust approach to an upcoming challenging conversation you may be facing. Finally there will be professional support in developing an action plan in relation to your own specific conversation or issue going forward.



How we use your information

You can read how we use information in our Privacy Policy which has been updated in line with the General Data Protection Regulation ("GDPR").

Any information you have provided to the NHS North West Leadership Academy will only be used by us, our network of NHS Leadership Academies, your organisation and providers of services and will not be disclosed unless we are obliged to or permitted by law to do so. For member organisations we record attendance information and may share these details with your organisation for reporting purposes.

We only send emails about our latest offers and relevant information on key areas such as talent management, inclusion and system leadership to enable you to book on to further offers as well as be kept up to date.

You can however Opt Out from email communications at any time by emailing us. We will then remove you from our mailing list.


Date and Time

Location

Macdonald Tickled Trout Hotel

Preston New Road

Samlesbury

Preston

PR5 0UJ

United Kingdom

View Map

Save This Event

Event Saved