Target Group: Headteachers, Chairs of governors and other governors involved in the complaints process
Tutors: Carol Jerwood and Roz Cordner
Relationships in church schools are founded on Christian values of love and forgiveness and it is all the harder when things go wrong; schools will receive complaints from time to time and this session will provide governors and headteachers with the skills to handle complaints effectively. There will be information on the various stages in the complaints procedure with reference to Diocesan and DfE guidance. We will examine the roles of headteachers and governors and look at case studies giving practical examples both of the pitfalls to avoid and good practice in handling complaints.