£25

Handling difficult conversations and conflict

Event Information

Share this event

Date and Time

Location

Location

BPP - Jersey

Whiteley Chambers

39 Don Street

Saint Helier

JE2 4TR

United Kingdom

View Map

Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Introduction:

This course is part of a wider programme of investment to support skills development for staff in local businesses. The investment aims to address skills shortages and courses have been identified through consultation with businesses and industry bodies. Delegates must be Entitled or Entitled for work*

Target audience:

This session is for superviors, team leaders or managers who want to develop their confidence and ability to handle difficult conversations and conflict positively

Chartered Management Institute accreditation:

Delegates will have the following options:

  • Complete a post-workshop assignment leading to a Chartered Management Instiute (CMI) level 3 or 5 award in Management and Leadership (more information will be given during the session)
  • Attend the workshop, experience the learning, but gain no formal accreditation

Course content:

Delegates will complete a range of activities (using examples from their own organisational context) to develop understanding and practice in the following areas:

  • Developing a positive mind-set towards managing difficult situations
  • Identifying signs of conflict early
  • Undertanding and identifying the causes of conflict
  • Handling conflict
  • Identifying situations within our control
  • Holding conversations

Other information:

Please ensure that you have the consent of your delegates before booking them on to a course and entering their information in the booking

* If you have any queries regarding the residential status of your staff members, please contact the business licensing team at businesslicensing@gov.je

Share with friends

Date and Time

Location

BPP - Jersey

Whiteley Chambers

39 Don Street

Saint Helier

JE2 4TR

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

Save This Event

Event Saved