Actions and Detail Panel
Handling Difficult Conversations and People
Thu 11 May 2017, 09:30 – 17:00 BST
HANDLING DIFFICULT CONVERSATIONS AND PEOPLE
THURSDAY 11TH MAY, 09:30AM - 17:00PM
VENUE: VIRGIN MONEY BOARD ROOM, 12 NORTH STREET, GUILDFORD, SURREY GU1 4AF
To give managers an understanding of the legal framework in handling difficult problems; bullying, harassment, grievances, and diversity issues.
To enable managers to act assertively and handle successfully situations and people that they (currently) find difficult, or where their lack of experience, confidence and skills might create issues for these situations.
Gives managers tools to understand and manage their own and others behaviour in challenging situations.
Gives a framework for evaluating situations, building a confident mindset and working effectively to achieve better outcomes.
Gives knowledge of the relevant processes and of what are appropriate decisions and courses of action.
EFFECTIVE MANAGERS PROGRAMME
This series of one day courses can be taken as a whole programme (with accompanying 20% discount for all 4 or 10% for attending 3, please contact us directly for your promotional code before booking*) or as individual days according to need.
They are suitable for both new and experienced managers who want to build their skills and confidence in handling people, managing performance and tackling difficult performance problems.
The combined experience and collaborative association between EmployLaw and Learning Partners enables a joint offering to clients built on a sound foundation of best practice in legal compliance, people policies and practice, leadership and managers’ skills.
Jacqy has over 25 years of experience working with thousands of managers and leaders and helping them to achieve success through the application of people skills and good people processes. She is an NLP Master Practitioner, a Psychometric Test Practitioner to levels A & B, has a Certificate in Applied Neuroscience, a Post Grad qualification in HR and is a Fellow of the CIPD.
Emily has over 10 years’ experience in dealing with Employment Law matters, with particular specialism in contentious matters such as unfair dismissal, redundancy, settlement agreements, contractual issues, whistle-blowing and discrimination. She also advises on general employment law issues, such as; grievance / disciplinary / performance matters.
We promise you a friendly welcome and a safe environment. Meet like-minded people and learn from our years of experience in coaching, training and developing managers at all levels.
*If you are booking more than 2 of the 4 courses we have listed, please contact us at EmployLaw on 01483 411 533 for your promotional code which will entitle you to either 10% or 20% off each course.
Are there ID requirements to enter the event?
Virgin Money requires a form of photo ID before they can grant access to the board room. This can be a passport or driving licence.
What are my transport/parking options getting to the event?
The York Road car park offers a full day of parking for £8 and is a 5-minute walk from the venue.
Where can I contact the organiser with any questions?
Please either email us at firstname.lastname@example.org or call on 01483 411 533.
What refreshments will be provided?
Tea, coffee, and cake will be provided at the venue. Lunch usually lasts 45-60 minutes. The venue is located in the centre of Guildford, so there are many cafes and some supermarkets within walking distance.