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Handling Difficult Conversations at Work

Menter Training

Monday, 24 April 2017 from 13:00 to 16:30 (BST)

Handling Difficult Conversations at Work

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Learner Registration 23 Apr 2017 £64.95 £0.00 £12.99

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Event Details

Course introduction

This course is for anyone who has to handle difficult, sensitive or highly-charged conversations at work as part of their role. It is particularly suitable for managers or staff working with the public in a pressurised environment, but could be useful for staff working in a wide variety of roles.

Purpose of Event

This course gives learners proven techniques for managing these conversations with confidence, Learners will be guided through ways to get the message across using the most appropriate style and tone.

Course Content

The course will cover:

  • Clear plans for dealing with common difficult conversations
  • A range of tools and techniques that will give you confidence in any situation
  • Insight into the psychology of difficult conversations, and how it applies to your interactions
  • Ways to 'de-escalate' situations from an emotionally charged or conflicting state
  • Knowledge of how to overcome defensive feelings and aggression
  • A balanced approach that will allow you to deliver difficult messages with confidence


This course is run over a half day. The course will begin at approximately 09:30 and last until 12:30. Refreshment breaks will be provided throughout the course.


This course can be held at one of our fit-for-purpose training suite in Central Cardiff, or can be run at a venue of your choice.

Entry Qualifications

There are no entry qualifications to attend this course.

Do you have questions about Handling Difficult Conversations at Work? Contact Menter Training

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When & Where

Menter Training
74-78 Park Road
CF14 7BR Cardiff
United Kingdom

Monday, 24 April 2017 from 13:00 to 16:30 (BST)

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