Handling Difficult conversations – "Don’t worry, she’s always like that"

Registration from 9.30am with pastries and a chance to network. We'll then hand over to Heather who will take you through the session.

The morning will culminate with a superb buffet lunch at 12noon and further networking, we'll then resume for the afternoon.

Master the art of managing challenging people and situations. This impactful workshop provides you with essential tools and techniques to approach sensitive topics with confidence, defuse tension, and foster constructive dialogue. Learn how to navigate conflicts effectively, turn disagreements into opportunities for growth, and build stronger, more resilient relationships—both professionally and personally.

HEATHER WRIGHT

Award Winning Speaker & Business Woman, Author and holder of 4 Black Belts

As a pioneering director of Advance Performance Ltd, Heather Wright has dedicated over 25 years to empowering individuals, teams, and organizations to transform their lives and businesses for the better.

With a deep understanding of the neuropsychology of behaviour and influence, Heather combines her expertise with her engaging style to inspire and drive results. Her comprehensive knowledge is distilled into practical, teachable tools that help others break free from limiting habits and behaviours.

As a skilled facilitator, expert in performance, and results-driven professional, Heather uses humour to put people at ease and unlocks innovation and resourcefulness within individuals. Her arsenal of tools and techniques enables her to adapt to diverse contexts and stimulate breakthroughs.

As a captivating speaker, Heather has delivered masterclasses, training sessions, keynote speeches, and workshops globally. Her reputation for professionalism, accessibility, and infectious energy has earned her the trust of clients worldwide. Her impressive client list includes prominent organizations such as Boots, Rolls-Royce, Jaguar Land Rover, The National Trust, and Pepsi Lipton International.

Married with 2 children, Heather is a published author, has attained black belts in 4 martial arts and also keeps bees.

A selection of Heather’s other clients include: SKY; Lloyds of London; Workday; Unilever; Sheffield Hallam University; National Fire Services; Lloyds TSB; West Yorkshire Police; Conoco Phillips; The NHS.bulletproof sales processes that scale with the business

BOOK YOUR PLACE NOW!