Handling Difficult Customer Queries

Level 3 Customer Service Practitioner Apprenticeship Insight Session: Handling Difficult Customer Queries

Free CPD Opportunity | Interactive Online Session

--------------------------------------------------------------------------------------------

Join us for a free CPD session exploring how to handle difficult customer queries — taken directly from the curriculum of our Level 3 Customer Service Practitioner Apprenticeship.

Delivered by one of our sector specialist Skills Coaches, this 45-minute interactive session will focus on:

• De-escalation techniques to manage challenging situations calmly & professionally
• Flipping complaints into opportunities to improve service and customer loyalty
• Strategies to exceed customer expectations and deliver outstanding experiences

You’ll gain practical tools and insights that you can apply straight away, while also getting a real taste of what learners experience on the apprenticeship.

Following the session, there will be a 15-minute Q&A, where you can ask questions about the Customer Service Apprenticeship, funding options, eligibility, or the session topic itself.

---------------------------------------------------------------------------------------------

Perfect for:

• Customer service professionals looking to develop their skills
• Team leaders and supervisors managing customer-facing staff
• Employers wanting to upskill their customer service teams

• Duration: 60 minutes (45 mins CPD + 15 mins Q&A)
• Location: Online via Microsoft Teams
• Cost: Free

Don’t miss this opportunity to experience high-quality customer service training and discover how the Level 3 Customer Service Practitioner Apprenticeship can empower your team to deliver excellence every day.