Handling Difficult People and Situations

Valued Learning delivers the training on Handling Difficult People at Corpus Christi College.

Conflict is a part of every day life and is often viewed as negative. This workshop aims to help delegates understand the causes of conflict and the impact of their own and others’ behaviour in difficult situations. This course is designed for anyone who needs to deal with difficult people or situations and is very interactive.

What you will learn

How our own behaviour and that of others affects people around us.

How differently people communicate and how this can cause conflict.

How to find common ground.

Techniques for understanding and dealing with difficult situations.

Understanding our own and others’ behaviours

Demonstrate that people have different ‘maps’ of the world.

Show how information can be misinterpreted.

Demonstrate the impact of misinterpretation on rapport and the ability to negotiate.

What is Conflict?

Define conflict.

Identify the main phases of conflict.

Enable participants to describe the typical behaviours that are used when conflict is not constructively managed.

Transactional Analysis

Provide participants with a way of understanding behaviour and improving communication.

Facing up to challenges

Provide participants with the opportunity to practice responding assertively to a range of situations.