Handling Difficult People Workshop (1 day Exeter)

Discover how to skilfully handle difficult individuals who may present challenges with their argumentative nature or awkward behaviour. The art of clear communication, combined with rational and positive approaches, is essential in effectively dealing with such individuals.

On this one-day Handling Difficult People Training course, we delve into the complexities of managing those who consistently display inappropriate behaviour. This course equips you with the tools to strike a balance between assertiveness and ineffectiveness when confronted with difficult people.

Over the course of a day, you will gain empowering insights on how to address even the most problematic individuals in a professional manner, employing clarity, rationality, and positivity. The focus lies in understanding the significance of proper communication and setting goals and standards. By exploring various techniques for handling difficult situations, you will master the skilful "wrong box/right box" approach.

Join us in this transformative course and enhance your ability to navigate challenging encounters with confidence and proficiency.

Corporate Coach Training is CPD accredited. This course qualifies for CPD 6 trainer-led hours, with additional 2-3 via post-course portal independent learning.

Training Course Content

• Communication skills needed to deal with difficult people
• Self-assessment of your communication style
• Impression management
• How to handle intellectually difficult people
• Clarity of purpose
• Goal setting
• Develop your questioning skills
• Clarify ambiguities
• How to transform negative to positive
• How to harness the power of positive suggestion
• How to put your new skills into practice
• Behaviour modification
• Exploring difficult communication styles and learning which works
• Using rational approach
• The importance of self-concept
• How to use objective language
• How to script your message
• Focus on the future
• How to gain commitment
• How to be assertive, not aggressive or passive
• The use of body language and voice tones
• The importance of finishing on a positive
• Putting the material into practice.

By the end of this Handling Difficult People course, you will achieve the following learning outcomes:

• Effectively address individuals who engage in inappropriate behaviour or fail to adhere to the right course of action.
• Develop emotional intelligence and self-regulation techniques to maintain composure and control in challenging situations.
• Proactively address issues at their early stages to prevent them from escalating into more significant problems.
• Gain insights into discerning when to find common ground through compromise and when to assert your position firmly.
• Master the art of negotiation to seek constructive solutions rather than engaging in blame-oriented arguments.
• Enhance your self-confidence and assertiveness skills, enabling you to approach difficult interactions with greater poise.
• Utilise the power of positive feedback as an effective tool to influence and encourage behavioural change in others.

"The course was well structured with a good flow of topics which led onto the next topic. I liked the interactive part, working with the other attendees. Thank you for delivering a course with NO power point slides. It was really refreshing. The trainer's presentation was excellent! Informative, engaging, very knowledgeable and the real life examples were excellent." Delegate from RWE Supply and Training