Handling Difficult Situations (2 Day Training Course)
CITB Grant funding is available for CITB registered businesses. Please ask for more information!
Once you register for this course via Eventbrite, a member of the 3D Team will be in touch to discuss your eligibility for CITB grant funding. If you are not, the standard course fee will apply. Please ensure you understand this before registering.
This course is designed to give you the skills and confidence to handle difficult situations in the workplace. From tackling performance concerns to addressing conflict, stress, and diversity, delegates will gain the tools and strategies to manage challenging situations in an effective and professional way.
What topics are covered during the course?
- Use assessment, active listening, and constructive feedback to support team performance.
- Address and manage poor performance and disciplinary issues effectively.
- Handle conflict in a calm and professional manner.
- Recognise the signs of work-related stress and take steps to manage it.
- Support and manage a diverse and inclusive workforce.
Course Information :
Day 1:Monday 3rd November
Day 2: Monday 10th November
9am-5pm
Located at Knowsley Inn & Lounge, Ribblers Lane, Knowsley Business Park, Knowsley L34 9HA
