Handling Difficult Situations - Half-day Online Training

Handling Difficult Situations at Work

Unresolved issues, conflict, and tension drain time, energy, and morale. Avoiding them doesn’t make them go away - it makes them worse.

Our half-day online open programme gives managers the confidence and skills to face these situations head-on, resolve them positively, and move forward.

Programme Content

• Recognising behavioural patterns and their impact
• Preparing for a difficult conversation with the Assertiveness Model
• Setting the right tone from the start
• Dealing with uncooperative responses
• Case study practice and discussion

Outcomes

By the end of this programme, participants will:

• Prepare effectively for challenging conversations
• Stay professional and composed under pressure
• Influence outcomes positively, even with resistance
• Build healthier working relationships with colleagues, clients, and subcontractors

Why Choose This Open Programme

• Soon to be... CPD accredited – adds to your professional record and comes with a certificate
• Half-day online format – focused, practical, and time-efficient
• Post-programme toolkit – leave with resources to put learning into practice
• Affordable & accessible – just £125 per person (with discounts for group bookings)
• Trusted – used by engineering, construction, and manufacturing companies in the UK

💬 “The programme activity made me realise I could approach conflict differently. I tried it later that week and the outcome was so much better.” – Construction Engineer