Handling Difficult Situations at Work
Unresolved issues, conflict, and tension drain time, energy, and morale. Avoiding them doesn’t make them go away - it makes them worse.
Our half-day online open programme gives managers the confidence and skills to face these situations head-on, resolve them positively, and move forward.
Programme Content
- Recognising behavioural patterns and their impact
- Preparing for a difficult conversation with the Assertiveness Model
- Setting the right tone from the start
- Dealing with uncooperative responses
- Case study practice and discussion
Outcomes
By the end of this programme, participants will:
- Prepare effectively for challenging conversations
- Stay professional and composed under pressure
- Influence outcomes positively, even with resistance
- Build healthier working relationships with colleagues, clients, and subcontractors
Why Choose This Open Programme
- Soon to be... CPD accredited – adds to your professional record and comes with a certificate
- Half-day online format – focused, practical, and time-efficient
- Post-programme toolkit – leave with resources to put learning into practice
- Affordable & accessible – just £125 per person (with discounts for group bookings)
- Trusted – used by engineering, construction, and manufacturing companies in the UK
💬 “The programme activity made me realise I could approach conflict differently. I tried it later that week and the outcome was so much better.” – Construction Engineer
