Handling Difficult Situations With Customers - Bitesize Online Training
Event Information
About this event
Handling Difficult Situations With Customers
- How difficult situations grow and develop
- How to diffuse difficult situations
- How to handle a complaint effectively
Using our video conferencing facilities you will:
- Fully interact with our trainer(s) and the other participants
- Watch streamed video
- View our engaging course materials
- Receive a pdf workbook to record your learning
- Be invited to complete a password protected online action plan to review and implement your learning
This 60 minute module has been purposely designed to help support managers and their teams through the Covid-19 situation and beyond.
This online learning module is DISCOUNTED to NHS employees, charity workers and members of Northampton Business Improvement District (BID). To obtain your DISCOUNTED ticket please select the relevant option in the booking process.
Organiser Beyond Theory - business training & coaching
Organiser of Handling Difficult Situations With Customers - Bitesize Online Training
About Beyond Theory
We believe that work is a force for good. It provides people with an income, a social network and purpose. Our message is simple - look after your people and they'll take care of your business.
We are so much more than a training consultancy. As a team we pride ourselves on our ability to demonstrate tangible results in everything we do. We'll partner with you so that your success becomes our success.
We will help you to:
* Create a strategy to help you motivate and engage your team.
* Improve the leadership skills within your business so your teams feel inspired and enthused to be at their best.
* Increase your business growth by delivering Wow! moments to your customers so they come back for more and tell others to do the same.
If you want to improve your business and you like what we say, then we’d love to see you on our online training.
