Handling Information in a Care Setting Online Course
Learn secure handling of information in care settings with practical, legal guidance.
Location
Online
Refund Policy
About this event
In the modern landscape of health and social care, the correct handling of information is a legal, ethical, and operational necessity. This comprehensive course delivers a deep understanding of how to securely handle, store, retrieve, and communicate information in any care setting. Learners will explore key communication techniques, understand legal standards, learn about common barriers to information sharing, and master the principles of confidentiality and secure record-keeping.
Through practical insights and case-based scenarios, this course supports individuals working in or entering health, social, or residential care environments. Participants will gain clarity on privacy standards, data protection laws, and the professional responsibility involved in managing sensitive information. Covering everything from body language to information governance, this course equips learners with the confidence and competence to handle information responsibly and ethically.
Learning Outcomes
- Understand principles of effective communication in health and social care.
- Identify and interpret body language and non-verbal communication cues.
- Recognise barriers to information flow and implement solutions effectively.
- Maintain confidentiality while adhering to care setting data protocols.
- Apply safe practices for storing, accessing, and disposing of information.
- Promote legal compliance and ethical handling of care-related information.
Course Link: Handling Information in a Care Setting
Course Curriculum
Module 01: Introduction to Communication
- Importance of clear communication in a care environment
- Verbal and non-verbal communication techniques
- Role of empathy and active listening
- Developing trust through communication
- Documentation and professional language use
Module 02: Reactions & Body Language
- Understanding facial expressions and posture
- Identifying stress, discomfort, or pain non-verbally
- Supporting individuals with limited verbal communication
- Adapting communication to suit emotional states
- Cultural sensitivity in interpreting body language
Module 03: Barriers & How to Overcome It
- Language and literacy obstacles in care communication
- Emotional, psychological, and cognitive barriers
- Environmental factors that impede effective communication
- Strategies to overcome communication challenges
- Supporting clients with sensory impairments
Module 04: Confidentiality & Records Maintenance
- Definition and importance of confidentiality in care
- Types of records in health and social care settings
- Legal frameworks: GDPR, Data Protection Act, etc.
- Safe storage and access control protocols
- Consequences of confidentiality breaches
Module 05: Handling Information
- Collecting accurate and relevant information from clients
- Purpose and use of care plans and reports
- Information sharing protocols and best practices
- Ensuring client awareness and informed consent
- Reporting procedures and safeguarding alerts
Module 06: Secure Handling of Information
- Principles of secure data storage and access control
- Passwords, encryption, and digital safety standards
- Managing physical records in shared environments
- Information retention and disposal policies
- Audits, reviews, and compliance checks
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Disclaimer:
This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.
Frequently asked questions
No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.
Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.
This is a self-paced course, so you can work through the material at your own speed.
Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.
Yes, you will have lifetime access to the course and can revisit it anytime.
Yes, this course is designed for beginners, and no prior knowledge is required.
You will receive 24/7 learning assistance throughout your course.
No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.
Organized by
Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.