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Handling Violent, Aggressive and Dangerous Situations: Masterclass
Wed 21 June 2017, 09:45 – 16:30 BST
For frontline workers and managers wishing to build on their basic conflict management skills. The course will begin with a basic summary of skills you may have already acquired, and develop into more advanced practical skills.
This course is an ideal for anyone who may encounter challenging behavior in their role, and is the perfect follow up if you have attended our Boundaries, Lone Working and Dangerous Situations training.
This course will enable you to:
develop tools to asses risk and effectively manage a client demonstrating challenging behaviours
recognise how your own empowerment helps you to empower clients
identify and demonstrate effective body language, assertiveness and communication techniques
develop confidence and decision making skills
be confident in de-escalating and defusing potential threats
develop tools to directly deal with and manage aggression, abuse and threatening behaviour
learn how to use professional judgement
identify gaps in your support system
develop strategies for effective and confident implementation of organisational policies and procedures
recognise your own emotional needs and how to access support
practice self-care strategies to manage emotional needs
identify reflective practice tools and develop self- awareness around professional practice
develop confidence working within the confines of professional boundaries
Sitra/Homeless Link Member - £105
Non-member - £150
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Charity Reg No: 1089173
Company Reg No: 4313826