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Handling Violent, Aggressive and Dangerous Situations: Masterclass

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For frontline workers and managers wishing to build on their basic conflict management skills. The course will begin with a basic summary of skills you may have already acquired, and develop into more advanced practical skills.

This course is an ideal for anyone who may encounter challenging behavior in their role, and is the perfect follow up if you have attended our Boundaries, Lone Working and Dangerous Situations training.

This course will enable you to:

  • develop tools to asses risk and effectively manage a client demonstrating challenging behaviours

  • recognise how your own empowerment helps you to empower clients

  • identify and demonstrate effective body language, assertiveness and communication techniques

  • develop confidence and decision making skills

  • be confident in de-escalating and defusing potential threats

  • develop tools to directly deal with and manage aggression, abuse and threatening behaviour

  • learn how to use professional judgement

  • identify gaps in your support system

  • develop strategies for effective and confident implementation of organisational policies and procedures

  • recognise your own emotional needs and how to access support

  • practice self-care strategies to manage emotional needs

  • identify reflective practice tools and develop self- awareness around professional practice

  • develop confidence working within the confines of professional boundaries


Sitra/Homeless Link Member - £105

Non-member - £150

Secure your place!

Homeless Link
Charity Reg No: 1089173
Company Reg No: 4313826

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