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Handling Violent, Aggressive and Dangerous Situations: Masterclass

Homeless Link

Friday, 24 November 2017 from 09:45 to 16:30 (GMT)

Handling Violent, Aggressive and Dangerous Situations:...

Ticket Information

Ticket Type Remaining Sales End Price Fee Quantity
Homeless Link member
Please telephone us if you are unsure of your membership status - 020 7840 4441. We reserve the right to check your membership status and request you re-book the correct rate if you have not booked the correct ticket type. Please note that Homeless Link do not charge VAT on training or events. The event price though stated by Eventbrite's booking system to include VAT, in fact does not include VAT and the event/training price is VAT exempt. Cancellations: Public course/event fees will be refunded (minus a £50 administration fee), if a place is cancelled more than 15 working days before the event. If 15 working days or less notice is given, the full fee will be charged.
16 Tickets 22 Nov 2017 £105.00 £0.00
Non-member ticket
Please telephone us if you are unsure of your membership status - 020 7840 4441. We reserve the right to check your membership status and request you re-book the correct rate if you have not booked the correct ticket type. Please note that Homeless Link do not charge VAT on training or events. The event price though stated by Eventbrite's booking system to include VAT, in fact does not include VAT and the event/training price is VAT exempt. Cancellations: Public course/event fees will be refunded (minus a £50 administration fee), if a place is cancelled more than 15 working days before the event. If 15 working days or less notice is given, the full fee will be charged.
16 Tickets 22 Nov 2017 £150.00 £0.00
Associate member   more info 16 Tickets 22 Nov 2017 £120.00 £0.00

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Event Details

For frontline workers and managers wishing to build on their basic conflict management skills. The course will begin with a basic summary of skills you may have already acquired, and develop into more advanced practical skills.

This course is an ideal for anyone who may encounter challenging behavior in their role, and is the perfect follow up if you have attended our Boundaries, Lone Working and Dangerous Situations training.

This course will enable you to:

  • develop tools to asses risk and effectively manage a client demonstrating challenging behaviours

  • recognise how your own empowerment helps you to empower clients

  • identify and demonstrate effective body language, assertiveness and communication techniques

  • develop confidence and decision making skills

  • be confident in de-escalating and defusing potential threats

  • develop tools to directly deal with and manage aggression, abuse and threatening behaviour

  • learn how to use professional judgement

  • identify gaps in your support system

  • develop strategies for effective and confident implementation of organisational policies and procedures

  • recognise your own emotional needs and how to access support

  • practice self-care strategies to manage emotional needs

  • identify reflective practice tools and develop self- awareness around professional practice

  • develop confidence working within the confines of professional boundaries


Price

Homeless Link Members - £105 per person

Associate member - £120 per person

Non-members - £150 per person

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Homeless Link
Charity Reg No: 1089173
Company Reg No: 4313826

Do you have questions about Handling Violent, Aggressive and Dangerous Situations: Masterclass? Contact Homeless Link

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When & Where


Homeless Link
Minories House
2-5 Minories
EC3N 1BJ London
United Kingdom

Friday, 24 November 2017 from 09:45 to 16:30 (GMT)


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Organiser

Homeless Link

Homeless Link is the national membership charity for organisations working directly with people who become homeless in England.

We work to make services better and campaign for policy change that will help end homelessness.

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Handling Violent, Aggressive and Dangerous Situations: Masterclass
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