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Harrow GP Access Report Event

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Harrow Baptist Church

College Road

Harrow

HA1 1BA

United Kingdom

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Over the last five months, Healthwatch Harrow has been hearing from local resident about their difficulties accessing their local GP services. The issues ranged from experiencing difficulties making or booking online an appointment with a GP, registering with a GP, how to make a complaint. This led us to carrying out a piece of research to help us gain a better understanding of local people’s experiences of accessing their GP services.

Gathering patient experience information

We gathered our information on GP patient experience around accessing their local GP surgeries by conducting:

  • A standardised online questionnaire

  • Audit of GP website

  • Mystery shopping exercise on GP out hours telephone messaging and access to translation services

  • 9 community based focus groups with seldom heard groups

  • Review GP texting reminder service

  • Review Care Quality Commission (CQC) Harrow GP inspection reports from January 2016 to January 2017

Come and join us to share your views on our findings and recommendations to Harrow CCG to improving GP access for local Harrow residents!

A two-page summary and full copy of the report is available on our website at: www.healthwatchharrow.co.uk

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Date and Time

Location

Harrow Baptist Church

College Road

Harrow

HA1 1BA

United Kingdom

View Map

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