If you hate selling, and would like a softer - yet effective - way to grow your business, this course is for you. We will share details of how to:

• Hold sales meetings without being ‘salesy’
• Grow revenue from existing client relationships
• Rescue difficult client relationships

AND how to:

• Conduct client meetings in a structured, effective and meaningful way

Designed and delivered by specialist professional services researchers with decades of experience completing thousands of client feedback and brand perceptions interviews across the globe, this session will leave attendees with complete confidence in conducting highly effective client conversations.

Attendees will learn:

• Effective questioning techniques to uncover issues or identify new business opportunities
• Active listening skills to improve engagement and get the most from your meetings
• How to professionally and effective manage client complaints
• How to manage ‘sales’ meetings in a comfortable and professional manner that leaves the door open for specific and measurable follow up

Places are limited, and available on a first come, first served basis.