Hate selling? Skills for an effective alternative
Event Information
Description
If you hate selling, and would like a softer - yet effective - way to grow your business, this course is for you. We will share details of how to:
- Hold sales meetings without being ‘salesy’
- Grow revenue from existing client relationships
- Rescue difficult client relationships
AND how to:
- Conduct client meetings in a structured, effective and meaningful way
Designed and delivered by specialist professional services researchers with decades of experience completing thousands of client feedback and brand perceptions interviews across the globe, this session will leave attendees with complete confidence in conducting highly effective client conversations.
Attendees will learn:
- Effective questioning techniques to uncover issues or identify new business opportunities
- Active listening skills to improve engagement and get the most from your meetings
- How to professionally and effective manage client complaints
- How to manage ‘sales’ meetings in a comfortable and professional manner that leaves the door open for specific and measurable follow up
Places are limited, and available on a first come, first served basis.
Organiser Client Confident Limited
Organiser of Hate selling? Skills for an effective alternative
Bringing your clients to the heart of your business
Client Confident is the brainchild of a team that have – in their respective previous roles – been commissioning, designing and using client feedback programmes for decades. Having worked with some of the biggest names in the research and professional services world, we came together to share our expertise and create something that would be accessible to every business regardless of size or budget.
Our ultimate goal is to put the client voice in its rightful place at the heart of every business.
Together our skills and experience will identify strengths and weaknesses in your client relationships. It has the power to transform the way you do business, the way your strategies are developed and the return on your marketing investment.
Putting the client at the heart of your business allows you to focus your time, resources and budget on the activities that will increase client satisfaction, loyalty and – ultimately – your profits.
