If your organisation is based in North Wales, West Wales or South West Wales, with less than 250 staff and YOU HAVE NOT PREVIOUSLY ACCESSED OUR FREE TRAINING, then you may be eligible to attend for free.
Please complete your booking here.
If you have OVER 250 staff and/or ARE NOT in the above areas of Wales or HAVE previously accessed our free training, then you are NOT eligible for this funded workshop.
If you are unsure if you are eligible, please e-mail workshops@rcs-wales.co.uk to enquire
Having Difficult Conversations - This 2-hour session will focus on how to get the best from difficult conversations. We will cover the skills needed to remain in control of the conversation, enabling you to make your point clearly and to get the desired outcome. We will explore giving & receiving difficult feedback, encouraging a growth mindset, building trust and empathy, peer modelling and coaching techniques, the power of silence, listening carefully, and how to approach conflict or inappropriate behaviour.
