If your organisation is based in North Wales, West Wales or South West Wales, with less than 250 staff and YOU HAVE NOT PREVIOUSLY ACCESSED OUR FREE TRAINING, then you may be eligible to attend for free.
Please complete your booking here.
If you have OVER 250 staff and/or ARE NOT in the above areas of Wales or HAVE previously accessed our free training, then you are NOT eligible for this funded workshop.
If you are unsure if you are eligible, please e-mail workshops@rcs-wales.co.uk to enquire
Are you looking to improve your skills in handling challenging discussions? Join our 2-hour online training course on Having Difficult Conversations to gain valuable insights and practical strategies.
Course Highlights:
- What is a Difficult Conversation? Understand the nature of difficult conversations and why they occur.
- The Iceberg Model: Learn about the iceberg model to uncover underlying issues.
- Behaviour Change Theory: Explore theories that can help facilitate behaviour change.
- Tips for Successful Difficult Conversations: Get practical tips to navigate tough discussions effectively.
- Questioning Technique: Enhance your questioning skills to gain clarity and insight.
- Listening: Master the art of active listening to understand and respond appropriately.
- Communication Channels: Discover the best channels for effective communication.
- Quiz: Test your knowledge and reinforce learning with interactive quizzes.
- The Power of Silence: Learn how silence can be a powerful tool in conversations.
- Sharing Feedback: Develop skills to provide constructive feedback.
- Dealing with Conflict: Gain strategies to manage and resolve conflicts.
- Empathy: Understand the role of empathy in difficult conversations.
- Johari Window: Use the Johari Window to improve self-awareness and communication.
- Peer Modelling: Learn from peer examples and models to enhance your skills.
This session is designed to equip you with the knowledge and tools to handle difficult conversations with confidence and empathy.
Why Join?
- Convenient Online Format: Participate from anywhere.
- Comprehensive Content: Covering essential aspects of managing difficult conversations.
- Expert Guidance: Learn from experienced professionals.
Don’t miss this opportunity to enhance your communication skills and navigate challenging discussions effectively. Sign up today and take the first step towards mastering difficult conversations.
Terms & Conditions
Price and booking
- All prices quoted are valid for 30 days of the date of issue.
Cancellations
We understand that sometimes cancellations happen, and we will cancel any booking free of charge if it is done so with more than one months’ notice of the date of the delivery was due.
If there has been any bespoke work carried out in preparation for your delivery, this will have been noted on your quote and booking confirmation paperwork, this will need to be paid for regardless of the cancellation timing.
Other cancellations terms are as follows:
- Cancelation less than one calendar month from event date 25% cancelation charge
- Cancelation less than three weeks from event date 50% cancelation charge
Payment
- Full payment must be received prior to the commencement of the training delivery and within 30 days of the invoice date
- Payments can be made by bank payment to:
Rhyl City Strategy Community Interest Company
Sort code:40-38-17 Account Number :1165 8654
- RCS is not VAT registered currently
Intellectual property
Delivery materials are kept under continuous review, however, RCS cannot be held responsible for any errors or omissions and the delivery material cannot be taken as comprehensive advice and should never be a substitute for legal or professional advice.
RCS reserves all of its Intellectual Property Rights in the delivery materials, including presentations, handouts or electronic documents and any other training materials. This applies to hard copies, digital copies and recorded copies associated with them.
RCS grant no licence or authority to its customer / client organisation or delivery agent to copy, distribute or amend the delivery materials supplied as part of this agreement. RCS furthermore do not grant permissions for the delivery materials to be shared with anyone outside of the agreed delivery.
Confidentiality & Data Protection
RCS are committed to maintaining confidentiality of delegates and the organisations its working with during delivery. RCS and the client / customer organisation shall not (except in the proper course of its duties), either during or at any time afterwards, use or disclose any Confidential Information.
RCS will at all times comply with legal obligations under the Data Protection Act 2018 and The UK Data Protection Regulation and any other applicable data protection law.
Force Majeure
RCS and the client / customer organisation acknowledge that neither party shall be liable to the other as a result of any delay or failure to perform its obligations caused by an event or circumstance which is beyond the reasonable control which by its nature could not have been foreseen.
