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Having Difficult Conversations
Thu 21 September 2017, 08:00 – 12:30 BST
It's everyone's favourite topic! As Managers and Leaders there are times when conversations must be had that have an unpleasant theme. Whether the issue is a personal one (body odour, for example) or performance related, it's so important to get the message delivery right first time.
In this session we will take you through a process of ensuring the message you have delivered is received clearly, without offence, and that you can build and develop your relationship through these encounters rather than diminish them.
You don’t have to prepare anything at all, just turn up ready to have some fun and take away some great tips.