Having Difficult Conversations with Confidence

Difficult conversations are often the moments that define us as leaders, yet they’re also the ones we put off, soften, or avoid completely. This practical, human-focused session is designed to give you the skills, mindset, and confidence to approach challenging conversations with clarity, compassion, and courage.

We’ll explore why these conversations feel hard, how to prepare for them, and how to stay grounded when emotions rise. You’ll learn simple frameworks to structure your message, techniques to reduce defensiveness, and tools to stay confident and in control without losing empathy.

Whether it’s feedback, performance, boundaries, behaviour, or just a delicate topic you’ve been dreading, this session will help you:

• Communicate clearly and respectfully
• Navigate emotional reactions with confidence
• Stay calm under pressure
• Create constructive, forward-focused outcomes
• Feel more equipped and less anxious about the conversations that matter most

Perfect for leaders, managers, and anyone who wants to turn difficult conversations into opportunities for growth rather than conflict.