Health and Social Care Communication Skills Course

Clear communication is essential in health and social care. The Health and Social Care Communication Skills course teaches you how to communicate with patients, families, and healthcare professionals in a supportive, respectful, and effective way. You’ll explore how to adapt your communication style, maintain patient confidentiality, and use appropriate language, including medical terms and abbreviations.
Course Curriculum

This course covers everything from the basics of health and social care to the legal and ethical responsibilities linked to communication. You will learn techniques that improve patient understanding, ensure professionalism, and build trust—all critical skills for anyone working in care environments.

✓ Module 1. Introduction to Health and Social Care

✓ Module 2: Communication and its Relevance

✓ Module 3: Importance of Communication in Healthcare

✓ Module 4: Professional Communication and Behaviour

✓ Module 5: Interviewing Techniques

✓ Module 6: Adapting Communication to a Patient's Ability to Understand

✓ Module 7: Confidentiality in a Medical Environment

✓ Module 8: Human Body Vocabulary with Pictures

✓ Module 9: Equipment, Instrument and Lab Tests

✓ Module 10: Legal aspects and Ethics

✓ Module 11: Medical Jargon and Terminology

✓ Module 12: Acronyms and Abbreviation

Learning Outcomes

• Understand the role of communication in health and social care.
• Identify different forms of communication used in care settings.
• Adapt communication styles to suit patient needs and abilities.
• Use active listening and clear questioning techniques.
• Recognise the importance of confidentiality and professional boundaries.
• Apply professional behaviour when interacting with patients and colleagues.
• Use key medical terminology, jargon, and abbreviations correctly.
• Understand how to conduct interviews and gather accurate patient information.
• Recognise common healthcare equipment, instruments, and lab tests.
• Understand the ethical and legal aspects of communication in care settings.

Who is this course for?

This course is for anyone working or aiming to work in the health and social care sector. It’s ideal for support workers, carers, healthcare assistants, or anyone who wants to improve their communication skills in a medical or care-related setting.

Eligibility Requirements

There are no formal entry requirements for this course. Anyone with an interest in health, care, or communication can enrol. Basic English reading and writing skills will help you get the most out of the course.

Career Path

Completing this course can open up various career opportunities in both healthcare and social care. You’ll gain valuable communication skills that apply to roles such as care assistant, support worker, or healthcare administrator. It can also serve as a strong foundation for further training in nursing, counselling, or other patient-facing careers.

(Learn more about this online course)