Healthcare Customer Service Representative Online Course
Get ready to level up your customer service game and become a pro in healthcare support - join us for an online course like no other!
Location
Online
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Highlights
- Online
Refund Policy
About this event
The Healthcare Customer Service Representative online course is a complete program designed for individuals seeking expertise in healthcare customer service. This course provides practical and theoretical training for working effectively in medical offices, hospitals, and healthcare facilities. Learners will develop critical skills in patient communication, handling difficult situations, medical terminology, scheduling, filing systems, and overall healthcare customer support.
Through this course, participants will explore the fundamentals of patient-centered service, healthcare communication, medical office procedures, and professional soft skills. By focusing on real-world applications, the program equips learners to excel as professional Healthcare Customer Service Representatives, enhancing patient satisfaction and supporting medical teams efficiently.
Learning Outcomes
By the end of this course, learners will be able to:
- Demonstrate effective communication with patients in healthcare settings consistently.
- Apply professional soft skills in patient and colleague interactions efficiently.
- Organize schedules and manage appointments using healthcare administrative systems.
- Understand and use medical jargon and terminology accurately in practice.
- Implement filing systems to maintain patient records securely and efficiently.
- Handle difficult customers and resolve conflicts professionally in healthcare environments.
Course Link : Healthcare Customer Service Representative Online Course
Course Curriculum
- Module 01: Introduction to Patient Customer Service
- Module 02: Effective Patient Customer Service Training
- Module 03: Areas of Patient Customer Service
- Module 04: Customer Service Operative Skills
- Module 05: Organising Schedules
- Module 06: Medical Jargon and Terminology
- Module 07: Effective Filing Systems in Medical Offices
- Module 08: Patient Customer Service Soft Skills
- Module 09: What Customer Service Is to Different Medical Professionals
- Module 10: Providing Customer Service and Support to Colleagues
- Module 11: Handling Difficult Customers
Disclaimer:
This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.
Frequently asked questions
No, all our courses are fully online and self-paced. You can study anytime, anywhere, based on your own schedule.
Once you enrol, your course access will be activated within 48 hours. You'll receive an email with your login credentials and instructions.
As this is a self-paced course, you can complete it at your own speed—there are no deadlines.
Yes, upon successful completion, you’ll receive both a digital and a hard copy certificate. Please note: hard copy delivery fees apply—£3.99 (CA) and £10 (international).
Absolutely. You’ll have lifetime access to all your course content, so you can return to it whenever you like.
Yes, our courses are designed to be accessible for beginners. No previous experience or qualifications are necessary.
We offer 24/7 learner support. Our team is here to assist you with any questions or technical issues.
No special equipment is needed. All you need is a device such as a smartphone, tablet, or computer with internet access.
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