Healthcare Customer Service Representative Online Course

The Healthcare Customer Service Representative online course is a complete program designed for individuals seeking expertise in healthcare customer service. This course provides practical and theoretical training for working effectively in medical offices, hospitals, and healthcare facilities. Learners will develop critical skills in patient communication, handling difficult situations, medical terminology, scheduling, filing systems, and overall healthcare customer support.

Through this course, participants will explore the fundamentals of patient-centered service, healthcare communication, medical office procedures, and professional soft skills. By focusing on real-world applications, the program equips learners to excel as professional Healthcare Customer Service Representatives, enhancing patient satisfaction and supporting medical teams efficiently.

Learning Outcomes

By the end of this course, learners will be able to:

1. Demonstrate effective communication with patients in healthcare settings consistently.
2. Apply professional soft skills in patient and colleague interactions efficiently.
3. Organize schedules and manage appointments using healthcare administrative systems.
4. Understand and use medical jargon and terminology accurately in practice.
5. Implement filing systems to maintain patient records securely and efficiently.
6. Handle difficult customers and resolve conflicts professionally in healthcare environments.

Course Link : Healthcare Customer Service Representative Online Course

Course Curriculum

• Module 01: Introduction to Patient Customer Service
• Module 02: Effective Patient Customer Service Training
• Module 03: Areas of Patient Customer Service
• Module 04: Customer Service Operative Skills
• Module 05: Organising Schedules
• Module 06: Medical Jargon and Terminology
• Module 07: Effective Filing Systems in Medical Offices
• Module 08: Patient Customer Service Soft Skills
• Module 09: What Customer Service Is to Different Medical Professionals
• Module 10: Providing Customer Service and Support to Colleagues
• Module 11: Handling Difficult Customers

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.