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Healthwatch training - Better surveys and questionnaires

Healthwatch Newcastle

Tuesday, 25 October 2016 from 09:30 to 16:00 (BST)

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Type Remaining End Quantity
Better Surveys & Questionnaires training 10 Tickets Ended Free  

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Event Details

Better surveys & questionnaires - 30 CPD credits

A hands-on practical course on using survey techniques in the context of public and stakeholder consultations, and public engagement generally.

It covers basic questionnaire design techniques, but goes further to consider when and how to use these methods. Included are five short workshop sessions which help bring the topics to life.

Every delegate also receives a free copy of Better Surveys & Questionnaires – a book in the Institute’s Signposts series, worth £12.00.

Who is it for?

For those interested or involved in public engagement & consultation or public policy and want to learn the techniques and broaden their knowledge - fast.

How much does it cost?

It will cost £85+VAT for VCS organisations and £120+VAT for public sector organisations.

Course aim

  • To raise participants awareness of the difficulties and issues involved in designing a good questionnaire
  • To provide participants with the knowledge to be able to create their own high quality survey and questionnaire
  • Consider when and how to use these methods

Key learning points

  • Have a greater awareness of the different aspects of questionnaire design techniques
  • How to combine questions into a meaningful questionnaire
  • The impact of question wording, response formats and question sequence


Welcome, Introduction and Roundtable

SESSION ONE: Introduction & context

  • What is a questionnaire?
  • When do we use a questionnaire?
  • Questionnaires used for public consultation

SESSION TWO: Planning a survey/questionnaire exercise

  • Questionnaire types
  • Planning practicalities
  • Size of the exercise & sampling
  • Trialling & piloting

SESSION THREE: Question construction

  • The golden rules
  • Types of questions & Validity
  • Yes-say - a pitfall
  • Wording, clarity and language
  • Scale, rating and ranking
  • Open and closed questions

SESSION FOUR: Questionnaire layout & design

  • Question order
  • Filters and funnels
  • Signposts & Rubrics
  • Appearance
  • Sending out
  • Open and closed questions

SESSION FIVE: eQuestionnaires, and how they differ

  •  The two different types
  • Advantages and disadvantages

SESSION SIX: Responses, data analysis and reporting

  • Maximising response rates
  • Joint and multiple responses
  • Chasing and cut-off
  • Data cleaning and data-entry
  • Quantitative analysis
  • Qualitative analysis


Lunch will be provided.

Do you have questions about Healthwatch training - Better surveys and questionnaires? Contact Healthwatch Newcastle

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When & Where

24 October- Broadacre House, Newcastle, NE1 6HQ
25 October- Dolphin Centre, Darlington, DL1 5RP

United Kingdom

Tuesday, 25 October 2016 from 09:30 to 16:00 (BST)

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Healthwatch Newcastle

Healthwatch Newcastle is the independent consumer champion for social care and health services in Newcastle upon Tyne.

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Healthwatch training - Better surveys and questionnaires
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