Healthwatch training - Using appreciative inquiry for service change
An introduction to appreciative inquiry - 30 CPD credits
Appreciative inquiry makes for faster and more sustainable solutions. The cross-cutting nature of so many problems facing public bodies etc means that traditional methods may no longer work as well.
Appreciative Inquiry has become a popular approach used extensively to creatively address challenging problems and involve people in a positive way.
Drawing upon Sherry Fuller’s practical experience in applying this highly effective technique, this course will help people approach service change in a more imaginative way. The cross-cutting nature of so many problems facing public bodies etc means that traditional methods no longer work as well.
Indeed, this multi-disciplinary approach has much to offer in all manner of service change, business transformation and problem solving scenarios. It can even be a major contributor to organisational culture change!
Appreciative inquiry makes for faster and more sustainable solutions. Sherry has herself worked on such diverse issues as mental health, road safety, disabilities, strategic partnerships and leadership.
No doubt these and other examples will feature in the course The Institute sees the importance of consultation being used wisely in the context of service change and business re-design, so participants at this Course will learn how to leverage the maximum benefit from stakeholder consultation as a driver of sustainable improvements
Who is it for?
Ideal for those who deal or engage with citizens, volunteers and stakeholders in a process to improve an aspect of activity or manage a change process.
How much does it cost?
It will cost £85+VAT for VCS organisations and £120+VAT for public sector organisations.
Drawing upon Sherry Fuller’s practical experience in applying this highly effective technique, this course will help people approach service change in a more imaginative way.
Working on such diverse issues as:
- Mental health
- Road safety
- Strategic partnerships
- Other examples will feature in the course
Key learning points
- Learn how to leverage the maximum benefit from stakeholder consultation as a driver of sustainable improvements
- Improve working relations/conflict resolution
- Participants will leave the course with a better understanding of how to create processes they wish to use to effect and achieve their goals.
Welcome, Introduction and Roundtable
Activity: Defining a topic & reframing to the positive (group to decide on topic to be used throughout the day)
Discovery: Paired conversations about the topic at its best, their own strengths & their wishes for the future
Discovery: Refining findings from pairs by working in groups to develop common themes. Reflections from the morning & questions
Dream: Creating a vision that inspires action
Dream: Turning a vision into statements that drive plans
Design & Deliver: actions to take back to organisation Roundtable discussion
Lunch will be provided.
When & Where
20 September- Broadacre House, Newcastle, NE1 6HQ
21 September- Dolphin Centre, Darlington, DL1 5RP
Healthwatch Newcastle is the independent consumer champion for social care and health services in Newcastle upon Tyne.