At an event in 2014, Deaf people and hearing impaired people told us that they sometimes find it difficult to access health services in Leeds.

Some of the things they told us were:

• It can be difficult to make an appointment.
• Some staff in health care services don’t understand how to communicate with Deaf people and hearing impaired people.
• People found it hard to complain when they wanted to.
• It was sometimes difficult when people were referred to other services, for example mental health services.

It is important to us that we understand the needs of the Deaf/deaf community. This engagement will help us to make sure we are not missing anything that you have told us. The feedback will be used to develop a service plan for BSL services in primary care. Primary care is the care that you get from your GP.